Yes, you can absolutely process refunds for payments your customers have made through the Terminal or with Payment Links.

Access your Merchant portal, select the payment that needs to be refunded and click “Request refund”

Input the amount that you are refunding. You can process several refunds up to the amount the customer has paid. You can process refunds only up to the amount the customers have paid.

The refund request has to be reviewed by a team member before it is executed.

Click “Review”. You will see the option to approve or decline the refund request.

Confirm the refund and the refund will be executed. Once executed, your transaction page will look like the image below. Funds can take up to 5-10 working days to reach the customer’s account.