Tabeo can not offer any clinical advice. This can only be provided by a GDC registered dentist. However, we still wanted to provide some support for customers in this difficult time.
It’s important that SDC UK customers consider the following independent of potential refund claims as eligibility, timing and scale of the same depend on individual circumstances, on which we can not comment here. Please contact Tabeo for questions on complaints@tabeo.co.uk.
Any customers that paid with SmilePay: Please read your loan agreement carefully. You can contact us if you have any questions about your loan. Please also study the FAQ and Guarantee pages from SDC UK which we shared separately.
Important: We will update the below regularly, based on information we receive from or about SDC UK.
Not started: The customer received the aligners from SDC UK in the last 30 days but has not yet opened any aligner sets. It’s important that you register the aligners with SDC UK as soon as possible. Whilst the customers wait for news from/about SDC UK, they may want to consult a GDC registered dentist that can provide aligner treatments. You have many options all across the UK.
Recently started: The customer has worn a few sets of aligners. If you have not done so already, please register your aligners with SDC UK as soon as possible. In terms of the next steps, whilst customers wait for news from SDC UK, they may want to consult a local dentist that can provide aligner treatments. We would be happy to assist customers if needed. You have many options all across the UK.
Stuck in middle: The customer has worn about half of the aligner sets. Whilst customers wait for news from SDC UK, they may want to consult a local dentist that provides aligner treatments. You have many options all across the UK.
About to finish: The customer has worn all SDC aligners, or is scheduled to complete treatment in 4-6 weeks from now. It’s important that customers consider options for retainers to retain their smile. Teeth can move back over time. Tabeo has shared quotes of GDC registered dentists in its FAQ.