We apologize for any delays and appreciate your patience. The restaurant may be experiencing a high volume of orders, which means your order may take a little longer to prepare. During rush hours or bad weather, it may also take longer for a rider to deliver your order.
You can check the updated delivery time via the tracking link you received via SMS or Viber. You can also track your order in the GCash app. Go to Food Hub, tap the clock icon in the top right corner, and select your order.
If your order is delayed and not progressing, please contact the restaurant via the contact details provided.