Sorry about that. Here’s how to fix it quickly:
1. Check nearby
Look around your location. The rider may have left the order with security, concierge, or at your door.
2. Contact the rider
Open your tracking link (SMS/Viber) or tap the clock icon (top right) in the GCash Food Hub app to find your order and the rider’s contact details.
3. Contact the restaurant
If the rider is not reachable, use the contact details provided to reach the restaurant.
Can’t reach the rider and the restaurant?
If the rider and the restaurant don't answer your call, try calling again. If you use email, it may take up to 1-2 days to receive a response. Please contact the rider and restaurant first, as they can assist you fastest and we’re only able to assist after you’ve attempted to reach them.
If you’ve tried these steps and can't get the help you need, email hello@tablevibe.co with your order number and restaurant name, and mention “Can’t reach the restaurant” in the subject line. We’ll follow up.