Here’s what you can do:
1. Open your order
Open your tracking link (SMS/Viber) or tap the clock icon (top right) in the GCash Food Hub app to find the restaurant’s contact details.
2. Contact the restaurant
Use the contact details provided to reach the restaurant. If the restaurant doesn’t answer your call, try calling again. If you use email, it may take up to 1-2 days to receive a response.
Please contact the restaurant first, as they can assist you fastest and we’re only able to assist after you’ve attempted to reach them.
If you still can’t reach the restaurant, email hello@tablevibe.co with your order number and restaurant name, and mention “Can’t reach the restaurant” in the subject line. We’ll follow up.