What is Customer Inbox?
Customer Inbox helps you to easily manage your Tablevibe and Google Reviews right from your Tablevibe dashboard. All your customer feedback and suggestions will be stored under "Customer Inbox"
Where can I find Customer Inbox?
Login into your Tablevibe account > From the left menu bar, select “Inbox” and then select “Tablevibe” or “Google”.
How can I Set up my Tablevibe customer inbox?
Login > Go to Inbox > Settings. Under settings, you can determine which reviews should appear in your Inbox and what reviews should trigger an email notification to you and your team. These settings can be customized anytime according to your preferences.
How can I Set up my Google review inbox?
Login > Go to Inbox > Settings > Google reviews. Determine which reviews should appear in your inbox. Auto resolve: The review will not appear in your inbox. The customer will receive no response.
Please make sure:
That you are the Google MyBusiness location Owner or Manager
That your Google My Business location is verified.
How can I manage my reviews?
You can "Resolve" the reviews when they are addressed. If they are not addressed then they will appear in the "Unresolved" tab.
Pro tip: Please mark the review as "Resolved" when they are addressed by your staff doing this will help you to easily manage your reviews.
Can I reply to my customers directly from my Tablevibe dashboard?
Yes, you can reply to your customers directly from your Tablevibe dashboard.
Please note: If a customers wish to remain anonymous. In that case, you can resolve the feedback without responding to it.
Do you have other questions? We’re looking forward to hearing from you. Simply raise your question in the chatbox or reach out to us via hello@tablevibe.co. We will get back to you as soon as possible.