You can provide a full refund to your customer prior to order completion by canceling the order in your Tablevibe dashboard. Your customer will be automatically refunded and notified via SMS. You don't have to take any further action.

To issue (partial) refunds to customers after the order has been completed, please follow the steps below.
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Issue refunds in Stripe

Log in to your Stripe Dashboard, click on "Payments", select the order, and click on "Refund" in the top right corner.

If your customer paid with a credit card the refund will be processed instantly. For other payment methods, processing the refund takes 2-10 days.

Issue refunds in Xendit

Log in to your Xendit Dashboard, click on "Accept Payments" under MAIN MENU, select "Debitcard/Creditcard" or "Ewallet" and click on "Transactions". Select the relevant charge and click on Refund in the top right corner.

Processing the refund takes 2-10 days. If you experience any issues, please contact help@xendit.ph.

If the rider was not yet assigned, the merchant (you) will receive the service fee back. If the rider was assigned the service fee is already charged and can no longer be refunded.

If the refund was related to a delivery issue, please log in to kitchen.tablevibe.co and click on "All orders" > click on the order number > "Refund request". Our delivery partners will evaluate your request and provide a refund of the delivery fee and the order amount if the request is approved. The refunds will be wired to your account at the end of every month.

Do you have other questions or would you like to learn more about Tablevibe? Simply book a meeting with one of our restaurant experts here. You can also contact us via our chatbox or at hello@tablevibe.co. We are looking forward to connecting with you.