To view a list of orders, customers and a revenue breakdown, you can visit kitchen.tablevibe.co and click on "All orders" in the left hand side menu. On that page, click on "Export Orders" to download a .CSV report.
💡 Even canceled orders are still reflected on the exported file.
The report will be automatically downloaded by your browser after clicking on "Export Orders" once. Please note this may take a few minutes.
You may refer to the tables for the columns reflected in the "Export Orders" file.
Order Information |
Order Ref | Ordered at | Ordered for | Type |
Track this reference on your Orders Dashboard or on your mobile device | Time that the order was created | `estimated_completion_time` of the order | Delivery/ Pickup/ Dine In |
Customer Name | Customer Email | Customer Phone | Marketing Approved |
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| Check whether the customer subscribed to marketing emails during the ordering process |
Brand | Location | Status | Cancellation Reason |
Determines the brand the order came from | Determines which branch the order is coming from | Action status of the order upon exporting | Reason for cancellation |
Cancellation Comment | Currency | Payment Method | Promo Code |
Extra comments on the cancellation (can be blank) |
| Check the mode of payment the customer used | Identify if the customer used a promo code for the order |
Customer Payment Information |
Subtotal * | Discount Given * | Promotion Given * |
Total food costs after discounts before promo codes | Discounts given via the Discount feature resulting in a reduced subtotal | Promo-code discounts given. This amount is deducted after the subtotal |
Cashback * | Service Fee Customer * | Delivery Fee Customer * |
Cashback discount given. This amount is deducted after the subtotal | Amount paid by the customer on service fees | Amount paid by the customer on delivery fees |
Tip | Total VAT | Total Paid Customer * |
This is tax-exempt | Taxes from products, services, and delivery fees | Total amount the customer paid |
* - VAT inclusive |
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Fees to Tableivbe |
Total third party Delivery Fee (VAT Exc) | Total Service Fee (VAT Exc) |
Total 3rd party delivery fees paid by both the customer and restaurant (`self-deliveries` have no charge) | Sum of service fees paid by both customer and restaurant |
Total Platform Fee VAT | Total platform fee including VAT |
We are currently VAT exempt so expect this to be 0 | Total third party Delivery Fee and the Total Service Fee to be paid to Tablevibe |
Payment |
Automated deduction* | Additional transfers* |
In cases where orders are changed with upgrades/downgrades or when there was no online payment this may require an additional transfer. However, this is a case to case basis since we automatically deduct the total platform fee from each customer payment if possible. | (i.e. delivery upgrades/downgrades, pay on pickup, self-deliveries, etc). |
Total Additional Fees Paid * | Total Fees Due * |
The sum of the automated deductions and the additional transfers made. This is the amount that they should receive from Stripe/Xendit (after deducting their transaction fees if any) | If no transfer was possible (i.e. limited balance). This column shows the total amount due to still pay manually. |
* - VAT inclusive |
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Additional Info |
Payment ID |
Reference of the payment intent created for Xendit/Stripe, useful to match with their reports. |
Platform Fee Refund |
This column shows if the order is eligible for a platform fee refund if the order got cancelled. |
- Delivery → No rider assigned, or cancelled, or is an online payment |
Gateway payout account ID |
Reference number for the payout the order will be in |
Delivery Partner order id |
Driver accepted at |
Driver picked up at |
Driver delivered at |