In this article:
1. Overview
Tablevibe enables you to offer Person With Disability (PWD) and Senior Citizen (SC) discounts in the Philippines.
Customers upload a picture of their ID at checkout. After payment, your staff can check the validity of the ID before accepting the order. Restaurants with more than 25 locations may use our PWD/SC pre-registration feature.
By default, a 20% discount will be applied to the base price of the most expensive, single-serving product in the order (one product per order only). Product modifiers are included in the base price. The product will also be exempt from VAT. In addition, you can apply a PWD/SC discount cap per order or per product.
As an example, let’s assume a customer orders:
1x Burger ₱100 + Extra Cheese ₱10 | ₱110
1x Burrito | ₱90
3x Salad | ₱85
The discount will be applied to the Burger as this is the most expensive single-serving product. The price of the product is ₱110, which consists of a base price of ₱98.21 and VAT of ₱11.78. The SC/PWD discount amounts to (₱98.21 x 20%) + ₱11.78 = ₱31.42
If needed, you can apply a PWD/SC discount cap per order or per product. For example, when you set this cap at ₱30, the total discount will be automatically adjusted from ₱31.42 to ₱30.
2. Activation
To activate this feature, please contact your account manager or email hello@tablevibe.co. When doing so, please share if all or a selection of products should be marked as eligible for PWD/SC discounts. Once activated, you can set a discount cap per product via kitchen.tablevibe.co > Product > Edit pencil.
3. Default Customer Journey (no pre-registration)
Customers upload a picture of their PWD/SC ID at checkout. Phone number verification is required. Regular promo codes cannot be applied on top of PWD/SC discounts.
4. Default ID Verification Process (no pre-registration)
Following payment, your staff can check PWD/SC details and accept or decline the order. If declined, customers will automatically receive an SMS message and refund.
PWD/SC discounts and exempted VAT amounts are displayed to your order logs available for download on https://kitchen.tablevibe.co/orders/all.
IDs will be deleted once the order is completed or canceled.
5. For Restaurants with >25 Locations: Pre-Registration option
Restaurants with more than 25 locations may prefer customers to pre-verify their PWD/SC card once so it applies to all future orders. Should you prefer to use this set up, please consider the steps below.
1. Create a copy of this PWD/SC discount application form template and adjust the copy if needed.
2. Share the link of your application form with your Tablevibe account manager or hello@tablevibe.co.
3. Our team will review your form and approve it. Once done, it will appear on the checkout page of your shop.
5a: Pre-registration process for your customers
Customers click on 'fill out this form' on the checkout page of your shop.
You receive an email containing the customer ID card details.
Your team has to validate the registration.
If the customer is not approved, please inform them using this email template.
If the customer is approved, navigate to https://kitchen.tablevibe.co/customers and search for the customer using their email address, phone number, or name. If the customer is not yet in the database, you can create a new entry.
Click on "PWD/SCD approved" and click "Save".
Once verified, customers can claim PWD/SC discounts at checkout when they log in with their phone number.
6. Frequently Asked Questions
6a. Can I auto-accept PWD/SC orders?
Yes. Orders with PWD/SC discounts will not change your default auto-accept behavior.
6b. Does Tablevibe remember users wh used a PWD/SC ID before?
Only if your restaurant uses pre-registration. Without it, customers upload an image of their PWD/SC card for every order. For privacy purposes, Tablevibe deletes these images once an order has been completed or canceled.
6c. Can the PWD/SC discount be used alongside other promo codes?
No. Users have to choose between either applying a promo code or the PWD/SC discount. Using both at the same time is not be possible.
6d. Can the PWD/SC discount be used alongside discounts?
Unlike promo codes, PWD/SC discounts will be applied on top of product discounts (e.g., 10% off the entire breakfast menu category). If you prefer to avoid this, we recommend marking the products as not eligible for SC/PWD discounts. To do this, go to kitchen.tablevibe.co/menu/items click on the pencil icon of the relevant product and untick "Senior Citizen/PWD item".
6e. Where can I see the total PWD/SC discounts granted?
You can find this information in your order export. Visit kitchen.tablevibe.co, navigate to "All Orders" and download the “Order Export” file.
6f. Can I apply a PWD/SC discount cap for a specific prpduct?
Yes. To do this, go to kitchen.tablevibe.co/menu/items click on the pencil icon of the relevant product and enter the discount cap under "Max PWD discount amount".
6g. Do PWD/SC discounts apply to all orders?
Yes. PWD/SC discount are applied to all dine-in, pickup and delivery orders.
6h. Can I use PWD/SC discounts with Guest Checkout?
No. The customer has to be logged in to apply to PWD/SC discount.
Do you have other questions or would you like to learn more about Tablevibe? Simply book a meeting with one of our restaurant experts here. You can also contact us via our chatbox or at hello@tablevibe.co. We are looking forward to connecting with you.