Our webshops now enable you to honor Senior Citizen (SC) and Person With Disability (PWD) discounts in the Philippines. Customers who are eligible for the discount can upload their IDs on checkout.
After payment, your staff can check the validity of the ID before accepting the order.
The discount applies to the most expensive, single-serving product in the basket.
The discount applies to only one product. A 20% discount will be applied to the base price of this product, which will also be exempt from VAT.
To activate this feature, please contact your account manager or email hello@tablevibe.co.
In this article:
1. Calculation of PWD/SC discounts
Let's assume a customer orders…:
1x Burger | ₱110
1x Burrito | ₱90
3x Salad | ₱85
The discount will be applied to the Burger as this is the most expensive single-serving product. The price of the product is ₱110, which consists of a base price of ₱98.21 and VAT of ₱11.78. The SC/PWD discount amounts to (₱98.21 x 20%) + ₱11.78 = ₱31.42
Modifiers and upsell amounts are also discounted from the total PWD/SC discount amount. For example, if a customer buys a burger (₱110) with a modifier of bacon (₱20). The total to be discounted will be ₱130.
2. Customer Journey
Upon checkout, customers can add a Senior Citizen/PWD Discount. They can submit their ID by taking or uploading a picture of the card. Login and phone number verification is required to apply Senior Citizen/PWD discounts. Regular promo codes cannot be applied on top of Senior Citizen/PWD discounts.
3. Order processing
ID cards are displayed to you alongside the order information
You can double check PWD/SC details and accept or decline the order.
PWD/SC discounts and exempted VAT amounts are added to your order logs.
Tablevibe deletes any ID card once an order has been canceled or completed.
4. Frequently asked questions
4a. Can I auto-accept PWD/SC orders? Yes. Orders with PWD/SC discounts will not change your default auto-accept behavior.
4b. Does the system remember customers who already used a PWD/SC ID card? No. We delete any ID card once an order has been completed or canceled. Customers have to upload their PWD/SC card every time they place an order.
4c. Can the PWD/SC discount be used alongside other promo codes? No. Customers will have to choose between either applying a promo code or the PWD/SC discount. Using both at the same time is not possible.
4d. Can the PWD/SC discount be used alongside menu category discounts? Yes. PWD/SC discounts do apply to products that have menu category discounts. This means these products could be discounted twice. If this is undesirable, please ask your account manager to mark these products as not eligible for the SC/PWD discount.
4e. I want to know how much was discounted so I can deduct it from my tax declaration? This information will be available on your order export. You can access this via kitchen.tablevibe.co > All orders.
4f. Are all products automatically marked as eligible for PWD/SC Discounts?
Yes. All previous products are marked as eligible by default.
4g. Are PWD/SC discounts available in all types of webshops?
Yes. The feature can be used for direct ordering, dine-in ordering and pickup.
4h. Can I use PWD/SC discounts with Guest Checkout?
Yes. However, login will be required before the user is allowed to apply the discount.
5. Activating this feature
To activate this feature, please contact your account manager or email hello@tablevibe.co. If only a selection of your products should be marked as eligible for SC/PWD discounts, please let our team know as well.
Do you have other questions or would you like to learn more about Tablevibe? Simply book a meeting with one of our restaurant experts here. You can also contact us via our chatbox or at hello@tablevibe.co. We are looking forward to connecting with you.