If you own your tado° devices, here’s what you need to do to ensure that the new users can access your devices:
I’m selling my house with the tado° devices included.
You can only transfer ownership of a tado° device if you are the Admin, and it is not rented. To transfer your tado° devices to a new owner:
Invite them to join your tado° Home via the app.
Once they have accepted your invitation, you should transfer your Admin rights to them by going to Settings > People, then choosing the new owner and selecting Transfer Admin rights.
Lastly, confirm the choice by selecting Transfer.
Next, you need to leave the Home.
I’m renting out my property and have new tenants.
To give your tenants access to the tado° devices, you, as an Admin, should:
Invite them to join your tado° Home via the app.
Once they have accepted your invitation, they’ll have limited access to the tado° Home compared to yours.
If you already had tenants that had access to tado°, you need to remove them from the tado° Home.
You’ll need to repeat this process every time a new set of tenants moves out/in.
If you manage multiple homes with tado°, you’ll need to follow these steps for each home you sell or rent out.
If you have been removed from the tado° Home by an Admin, the only way for you to join the Home again is if that Admin invites you back.