If you're enrolled in the Biology or Chemistry Ultimate Guide, you can ask your tutor a question any time on any page inside your course using the question asking feature.

Your tutor will respond within 24 hours.

Step 1: Scroll down to the question asking section on any page inside your course—it is always at the bottom of each page.

Step 2: Type out your question in the question box on the page. The question box will not accept special characters—ensure you use alphanumeric characters and basic punctuation only.

Note: Make sure you ask your question on the relevant topic page—this will speed things up and make it easier for your tutor to give you specific information pertaining to your question.

Likewise, if you have a question about a specific exam question or past paper, make sure to ask your question on the relevant page.

Step 3: Click "Post Question".

Note: When you click "Post Question", your question will disappear.

Don't worry!

Your tutor will see your question behind the scenes, and it will reappear once they have responded—usually within 24hrs.

TIP: In the meantime, check out the other questions on that page in the Academy—there's a good chance another student has had the same question and that one of our tutors provided them a response that could help you get unstuck too.

The only way for students to connect directly with their tutor (outside of Live Classes) is through the question asking feature on each page inside the course.

The chat is for customer service related concerns (like Membership questions, billing, etc.)—if you contact our customer service team with content or exam related questions, or asking for revision advice, they won't be able to give you the answer (because they simply don't know those kinds of things)!

For all A Level course & exam related questions (including revision advice), please contact your tutor directly using the question asking feature inside your course.

Students enrolled in Maths Solo can book a paid 1:1 Add-on tutor session with one of our expert exam specific tutors any time.

You can always send us a message on the chat or a quick email to hello@tailoredtutors.co.uk for help.