Permissions required: Admin
If you need to update the credit card, that is used for your subscription billing, you can do so by logging into your Tailwind account, then navigating to Gear Icon - User Management and clicking "Update Payment Information". This will open a new tab with a form, that will allow you to enter new card and/or address information.
If you are unable to access your Tailwind account, you can check on any of our billing update emails. The emails will contain a link to Account Management, or Billing Portal, where you can update your credit card information.
If you need to update the email address, used for billing updates, or require further assistance, please submit an eRequest to our support team here: https://myaccount-portal.cargowise.com/Portals/INC/Desktop#/index