If you cannot log in to Take Command, first verify that you are using the correct portal for your role (employee, employer, broker, or partner), then confirm your email address, password, and account activation status before attempting additional troubleshooting.
Which Take Command portal should I use?
Take Command has different portals for different user types.
Use the portal that matches your role:
User Type | Portal |
Employee | Employee Member Portal (HRA Hub) |
Employer | Employer Admin Portal |
Broker | Broker Portal |
Channel Partner | Partner Portal |
If you are using the wrong portal, your login credentials may not work even if your account is active.
How do I verify that I am using the correct email address?
Your login email must match the email address associated with your Take Command account.
Before troubleshooting further:
Confirm which email address was used during enrollment or account setup.
Check for invitation emails from Take Command.
Verify that you are not using a personal email when your account was created with a work email (or vice versa).
Try searching your inbox for emails from Take Command to identify the registered address.
If the email address does not match your account, login will fail.
What should I do if I forgot my password?
If you cannot remember your password:
Navigate to the login page.
Select Forgot Password.
Enter your account email address.
Follow the password reset instructions sent to your email.
Create a new password and attempt to log in again.
Password reset emails may take a few minutes to arrive.
What should I do if I never received my invitation email?
If you cannot find your invitation:
Check your spam, junk, promotions, and quarantine folders.
Search your inbox for emails from Take Command.
Verify that your employer or administrator used the correct email address.
Request a new invitation if necessary.
An account cannot be activated until the invitation process is completed.
Why am I seeing an "invalid email or password" error?
This error usually means one of the following:
The email address is incorrect.
The password is incorrect.
The account has not been activated.
The wrong portal is being used.
The password was recently changed and an older password is being entered.
Resetting your password is often the fastest way to resolve this issue.
Why am I seeing a blank page or loading issue?
If the login page does not load correctly:
Refresh the page.
Clear your browser cache and cookies.
Try an incognito/private browsing window.
Try a different browser.
Disable browser extensions that may block scripts or cookies.
Attempt login from a different device.
Many login issues are caused by browser settings rather than account problems.
What should I do if my account is locked?
For security reasons, repeated failed login attempts may temporarily lock an account.
If this happens:
Wait several minutes before trying again.
Reset your password.
Ensure you are using the correct portal and email address.
Contact Take Command Support if the issue continues.
What if I recently changed my email address?
If your email address has changed:
Your login credentials may still be tied to the original email address.
Account updates may require administrator review.
You may need assistance from Take Command Support to update your account.
Do not create a duplicate account unless specifically instructed to do so.
What information should I gather before contacting support?
To help resolve login issues quickly, be prepared to provide:
Your full name
Your company name (if applicable)
The email address you are attempting to use
A screenshot of any error message
The portal you are trying to access
The browser and device you are using
Providing this information helps support identify the issue faster.
What issues are NOT caused by login problems?
The following situations may indicate a different issue:
You can log in but cannot see reimbursements.
You can log in but cannot access specific features.
Your account information appears outdated.
You have questions about claim status or eligibility.
In these cases, your login is working and the issue is related to account access, permissions, or plan status rather than authentication.