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Notifications: How to stop receiving marketing emails from Take Command

This article is for employees and employers who receive emails from Take Command and want to manage their notification preferences.

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Written by Mel Vazquez-Martinez

You can unsubscribe from Take Command marketing emails by clicking the unsubscribe link in the email or updating your communication preferences, but you cannot opt out of required account, compliance, reimbursement, or benefits-related notifications.

What types of emails does Take Command send?

Take Command sends several types of communications:

Marketing emails

These may include:

  • Product updates

  • Educational content

  • Webinars and events

  • Newsletters

  • Benefit and industry insights

You can opt out of these communications.

Account and service emails

These may include:

  • Account verification messages

  • Password reset emails

  • Login security notifications

  • Enrollment reminders

  • Coverage verification requests

  • Reimbursement updates

  • Compliance notices

  • Plan renewal communications

These messages are necessary to administer your benefits and account.

How do I unsubscribe from marketing emails?

To stop receiving marketing emails:

  1. Open a marketing email from Take Command

  2. Scroll to the bottom of the email

  3. Click the Unsubscribe link

  4. Confirm your communication preferences if prompted

  5. Allow a few business days for processing

  6. If the unsubscribe link is missing or non-functional, reply to the email with "UNSUBSCRIBE" in the subject line or body to trigger removal from the marketing list.

Once processed, you will no longer receive marketing communications. Alternatively, you can manage your notification preferences by logging into your Take Command account, navigating to Account Settings, and updating your preferences to reduce or stop emails.

Why am I still receiving emails after unsubscribing?

You may continue receiving emails because:

  • Your unsubscribe request is still processing

  • The email is a required account or benefits notification

  • The email relates to enrollment, compliance, or reimbursement activity

  • You have multiple email addresses associated with different accounts

  • The unsubscribe link in the email may not be functioning; in this case, reply to the email with "UNSUBSCRIBE" or contact Take Command support for assistance.

Unsubscribing from marketing emails does not stop required service communications.

Which emails cannot be turned off?

You cannot opt out of emails required to administer your account or benefits.

Examples include:

  • Password reset requests

  • Security notifications

  • Enrollment instructions

  • Proof of coverage requests

  • Reimbursement status updates

  • Compliance notices

  • Plan renewal communications

  • Important account updates

These communications are necessary for benefit administration and regulatory compliance.

What if my employer enrolled me in Take Command?

Even if your employer enrolled you:

  • You can still unsubscribe from marketing communications

  • You will continue receiving required benefit administration emails

  • Benefit-related notifications cannot be disabled while you participate in the HRA

  • If you wish to stop all communications, including required emails, contact your employer’s HR or benefits team and request removal from the Take Command system. Once your employer completes the removal, communications from Take Command will stop automatically.

What does NOT happen when you unsubscribe?

Unsubscribing from marketing emails does NOT:

  • Cancel your HRA

  • Cancel your health insurance coverage

  • Stop reimbursement processing

  • Remove you from Take Command's platform

  • Disable required account notifications

Your benefits and account remain active.

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