You can unsubscribe from Take Command marketing emails by clicking the unsubscribe link in the email or updating your communication preferences, but you cannot opt out of required account, compliance, reimbursement, or benefits-related notifications.
What types of emails does Take Command send?
Take Command sends several types of communications:
Marketing emails
These may include:
Product updates
Educational content
Webinars and events
Newsletters
Benefit and industry insights
You can opt out of these communications.
Account and service emails
These may include:
Account verification messages
Password reset emails
Login security notifications
Enrollment reminders
Coverage verification requests
Reimbursement updates
Compliance notices
Plan renewal communications
These messages are necessary to administer your benefits and account.
How do I unsubscribe from marketing emails?
To stop receiving marketing emails:
Open a marketing email from Take Command
Scroll to the bottom of the email
Click the Unsubscribe link
Confirm your communication preferences if prompted
Allow a few business days for processing
Once processed, you will no longer receive marketing communications.
Why am I still receiving emails after unsubscribing?
You may continue receiving emails because:
Your unsubscribe request is still processing
The email is a required account or benefits notification
The email relates to enrollment, compliance, or reimbursement activity
You have multiple email addresses associated with different accounts
Unsubscribing from marketing emails does not stop required service communications.
Which emails cannot be turned off?
You cannot opt out of emails required to administer your account or benefits.
Examples include:
Password reset requests
Security notifications
Enrollment instructions
Proof of coverage requests
Reimbursement status updates
Compliance notices
Plan renewal communications
Important account updates
These communications are necessary for benefit administration and regulatory compliance.
What if my employer enrolled me in Take Command?
Even if your employer enrolled you:
You can still unsubscribe from marketing communications
You will continue receiving required benefit administration emails
Benefit-related notifications cannot be disabled while you participate in the HRA
What does NOT happen when you unsubscribe?
Unsubscribing from marketing emails does NOT:
Cancel your HRA
Cancel your health insurance coverage
Stop reimbursement processing
Remove you from Take Command's platform
Disable required account notifications
Your benefits and account remain active.