How Do I Successfully Enroll in Health Care Benefits Using Take Command?
Enrolling in health care benefits using the Take Command platform is a straightforward process. Below, we've outlined key steps, troubleshooting tips, and solutions to specific issues that might arise during your enrollment journey.
Getting Started With Enrollment
Look for a Welcome Email - When your employer adds you to the company roster, you will receive a welcome email from Take Command. This email contains onboarding instructions and a link to set up your account and log in. If the email is not in your inbox, check your spam or junk folder.
Access the Platform - Use the link provided in the welcome email or go to the HRA Hub login page and select "HRA Hub" (if applicable). If you forget your password, you can reset it using the “Forgot Password” option.
Set Up Your Account - Create your password and log in. Once logged in, complete your profile by updating your personal details and adding dependents you wish to cover.
Completing the Profile Setup for Invited Users: - If your status is "invited," ensure you complete your employee profile, including dependent information (if applicable). Review and acknowledge uploaded company documents and required information. Once complete, plan shopping and enrollment options will become available.
Choosing and Finalizing a Health Plan
Review Your Health Reimbursement Arrangement (HRA) - Log in to the platform to review your HRA benefits, eligible expenses, and reimbursement details.
Shop for a Health Plan - Use the platform's resources to shop for a new plan that fits your needs. If your employer supports "Easy Enroll" plans, you can complete the application directly within the platform. For other plans, you'll need to upload proof of coverage. - If your HRA Hub doesn't support current-year plan selections, you may need to shop on the public health insurance Marketplace and upload your proof of coverage to the platform.
Enroll in a High Deductible Health Plan (Optional) - If you're specifically looking for an HDHP plan, filter the available listings for "HDHP" or "HSA-eligible" plans and select based on your deductible, out-of-pocket maximum, and other preferences. Complete your enrollment and save the confirmation page or email for your records.
Submit Required Documents: - After logging in to the HRA Hub, click the button labeled "I already have a plan" to upload your Proof of Coverage (POC). Ensure all required onboarding steps are completed to finalize your enrollment and activate your status.
Troubleshooting Enrollment Issues
Problem: Unable to Log In or No Welcome Email Received - Solution: Ensure that your employer has added you to the company roster. Enrollment cannot begin until this step is completed. If necessary, contact your HR or benefits administrator to confirm.
Problem: Current-Year Plans Not Available - Solution: When Take Command only shows plans for the following year (e.g., 2026 plans during late 2025), you can shop for a plan covering the current year on an alternative platform like the public health insurance Marketplace and upload your proof of coverage to the Take Command platform.
Problem: Missing Enrollment Options - Solution: If you cannot locate enrollment options for specific coverage periods, visit the federal Marketplace to enroll, then return to Take Command to select "Bring Your Own Plan" and upload Proof of Coverage.
Problem: Placeholder Information for Dependents - Solution: If Social Security numbers (SSNs) for dependents are unavailable, use a numeric placeholder during enrollment and update the accurate SSNs with your insurance carrier later.
Finalizing Enrollment
Once you've selected a plan and completed the steps in the platform, your information will be reviewed and approved by the Take Command team. Eligible reimbursements can begin after approval. If you selected an Easy Enroll plan, no additional steps are required for proof of coverage. To confirm your enrollment status, check emails from Take Command, which may outline plan details, premiums, and coverage dates. If you've received warning emails about missing steps but have already submitted your documents, these warnings may not reflect your true status and can often be disregarded.
Related Topics
HRA Benefits and Reimbursement Guidelines
Employer Contributions to Health Reimbursement Arrangements
Troubleshooting Account Access Issues