Understanding HRA Hub and the Legacy Take Command Platform
HRA Hub has replaced the legacy HRA system as the streamlined solution for administering Health Reimbursement Arrangements (HRAs). Additionally, Take Command also offers a separate "Take Command Platform," used for account information, payment details, and reimbursement records. Below, we break down the key differences, usage instructions, and guidance for logging in and managing your benefits.
HRA Hub Overview
HRA Hub is the next-generation platform by Take Command, designed with enhanced features to make HRA administration simpler and more effective. Its benefits include: It is specifically focused on health insurance-related tasks, such as viewing and enrolling in plans, as well as managing related information. For tasks like account management and payment details, the Take Command Platform should be used instead.
Streamlined workflows for smoother administration
Enhanced reporting and greater data visibility
A personalized shopping experience
Intuitive navigation for easier use
Mobile-friendly design for accessibility on the go
This platform replaces the older "Take Command Platform," now referred to as the "Legacy Platform." Both systems are separate, and a new account is required for HRA Hub.
Login Instructions
HRA Hub Login
Go to the HRA Hub login page.
Use the credentials associated with your HRA Hub account.
If needed, reset your password through the HRA Hub password reset page.
Take Command Platform Login (Legacy)
Access the Take Command Platform (Legacy) login page.
Use credentials associated with your Legacy account.
If you're having trouble, use the platform's password reset page. Note that these credentials are separate from HRA Hub.
Are Login Credentials Linked?
No, login credentials for HRA Hub and the Legacy Take Command Platform are not linked. If you need to access both platforms, you must set or reset credentials separately for each platform using their respective password reset pages. Always select the correct platform based on the plan you wish to manage.
Choosing the Correct Platform for Enrollment
HRA Hub: Designed for health insurance-related tasks, including enrolling in health plans, viewing available plans, and managing health-related information. Always log in through the green-labeled "HRA Hub" login portal.
Take Command Platform: Used for account-related tasks such as accessing payment details, reimbursement records, and general account management. Ensure you log in via the Take Command Platform login page.
Take Command Platform (Legacy): This is primarily used for QSEHRA plans and some legacy-managed HRAs. It remains active for specific legacy use cases; verify you are accessing the correct platform based on your needs.
Troubleshooting Common Issues
Here are some common scenarios and solutions to help you navigate login challenges:
Can’t log into HRA Hub? Use the HRA Hub password reset page to recover access. Ensure you're using the credentials specific to HRA Hub.
Unable to log into the Legacy Take Command Platform? If you've transitioned to HRA Hub, understand that resetting your legacy password won’t grant you access to HRA Hub. Also, note that if you never had an account on the Legacy platform, you cannot access it.
Which platform should you prioritize? Focus on HRA Hub if you are enrolling in or managing your HRA, as it is the newer system designed for these tasks.4. Encountering unrecognized email or login issues? Double-check you are using the correct portal (HRA Hub for health insurance tasks and Take Command Platform for general account management). Incorrect portal usage is a common cause of login troubles.
Summary
HRA Hub is the upgraded platform replacing the Legacy Take Command Platform, designed for better usability and advanced features. Always ensure you select the platform that aligns with your specific plan and needs. Use HRA Hub for new enrollments and day-to-day HRA management, and reserve the legacy platform for older QSEHRA plans or transitional use cases. If you're facing login troubles, ensure you're accessing the correct portal and follow the respective password recovery instructions. For further assistance, refer to our detailed platform-specific guides or contact support.