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What should I do if I encounter issues logging into the Take Command portal?

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Written by Mel Vazquez-Martinez
Updated over 2 weeks ago

Troubleshooting Login and Access Issues in the Take Command Portal

If you are experiencing issues accessing the Take Command portal, follow these troubleshooting steps. This guide provides comprehensive solutions to address login errors, navigation difficulties, and data visibility problems.

Universal Browser Troubleshooting Steps

The majority of access issues can be resolved by addressing browser or device-specific conflicts. Start with these standard troubleshooting steps:

  1. Refresh the Web Page - Simply refreshing the page can solve temporary glitches.

  2. Use Google Chrome - The Take Command portal is optimized for Chrome, though Firefox, Safari, and Edge are also supported.

  3. Open in Incognito/Private Browsing Mode - Chrome: Press Ctrl+Shift+N (Windows) or ⌘+Shift+N (Mac). - Other browsers have similar private browsing modes.

  4. Clear Your Browser Cache and Cookies - Chrome: Go to chrome://settings/clearBrowserData - Select 'All time' as the time range. - Ensure "Cookies and other site data" and "Cached images and files" are selected, then click 'Clear data'.

  5. Disable Autofill Applications - Turn off autofill tools (e.g., Google/Apple/Samsung autofill) and manually enter your login information.

  6. Try a Different Browser - If you continue having issues, switch to an alternative browser like Firefox, Safari, or Edge.

  7. Switch Devices - Switching from a mobile device to a desktop (or vice versa) can help isolate the problem.

  8. Perform a Hard Refresh - This clears cached content for the specific page: - Chrome/Firefox (Windows): Ctrl + F5 - Chrome/Firefox (Mac): ⌘ + Shift + R - Safari: Option + ⌘ + E to clear cache, then ⌘ + R to refresh the page.

Platform-Specific Login Guidance

  1. Confirm the Correct Login Page - Use the Take Command Platform login option, not HRA Hub, unless explicitly directed otherwise.

  2. Password Reset - If you forgot or never set your password, use the "Forgot Password" link on the login page. Follow the instructions to reset your password.

  3. Account Activation - If your account isn’t active, locate and use the setup link sent to your email (e.g., in your Welcome Email). If the activation date hasn’t arrived, you’ll need to wait until that date to log in.

  4. Handle Multi-Factor Authentication (MFA) Resets - If MFA was recently reset, clear your browser cache and cookies, then attempt to log in again.

Issue-Specific Troubleshooting

Problem: Blank Screen After Login

Try these steps:

  • Clear your browser cache.

  • Use a different browser or device.

  • Open the portal in an incognito/private browsing window.

Problem: Inability To View Data Post-Login

Access may be restricted if the data is not yet activated (e.g., before a go-live date). Ensure:

  • The activation date has passed.

  • You use the correct login platform. If the issue persists, reset your password and retry.

Problem: Employee Data Missing in Employer Portal

Steps to resolve:

  1. Log out and log back in to refresh data.

  2. Check "Filters" to ensure correct dashboards or statuses are displayed (e.g., "All Employees").

  3. Clear your cache or use a different browser to correct updates withheld by old session cookies.

Final Steps If Troubleshooting Fails

  • Capture Screenshots: If you encounter errors, take a screenshot showing the problem.

  • Contact Support: Provide clear details about the error message or issue experienced. Mention what troubleshooting steps you’ve already tried.

By following these instructions, most access or navigation issues with the Take Command portal can be resolved efficiently.

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