Administrators can terminate an employee in the Take Command Admin Portal by selecting the employee and entering the employee's termination date.
How do I terminate an employee?
To terminate an employee:
Sign in to the Admin Portal.
Open the Employee Roster.
Select the employee you want to terminate.
Choose Terminate.
Enter the employee's termination date.
Save your changes.
The employee's eligibility is updated based on the termination date you enter.
Can I schedule a future termination?
No — in most portal configurations, terminations cannot be scheduled for a future date.
Employee terminations can't be scheduled in advance. Complete the termination when the employee separates from employment and enter the appropriate termination date.
What happens after I terminate an employee?
After the termination is saved:
The employee's status changes to Suspended.
The employee retains portal access during the runout period, if applicable.
The system manages future status changes automatically.
No additional action is required after the termination is processed.
When does this article not apply?
This article explains how to terminate an employee.
It does not explain reimbursement reporting or rehiring employees.
Key takeaway
Terminate employees from the Employee Roster by entering the appropriate termination date. The system automatically updates the employee's status and eligibility.
Frequently asked questions about terminating employees
What happens to billing when I terminate an employee mid-month?
Employees who were active at any point during a billing month are typically billed for the full month. If you terminate an employee after the billing cycle has already closed, the charge for that month generally cannot be reversed.
If you believe a charge is incorrect (for example, because the termination date was processed before the billing cutoff but the employee was still charged), contact Customer Experience with the employee name, the termination date, and the charge amount. Include 'Billing review request' in the subject line. Credits may be applicable depending on timing.
The terminated employee is still appearing on reimbursement reports — is something wrong?
This is expected. After termination, employees retain a 90-day runout period to submit eligible claims for expenses incurred while they were active. Any valid claims submitted during this period will appear on your reimbursement reports. The employee appearing on a report does not mean the termination failed.
If you see a claim for a date after the termination date, contact Customer Experience — post-termination claims may indicate a data issue.
I need to record a termination date that has already passed — what do I do?
Past-dated terminations cannot be entered through the portal. Contact Customer Experience with the employee's name, their actual last day of employment, and a note that the termination date needs to be backdated. They can process this on the backend and advise on any reimbursement adjustments needed for the period between the actual termination date and today.
I need to terminate an employee and then re-add them under a different employer entity — what is the correct order?
Contact Customer Experience before removing and re-adding the employee. Removing and re-adding manually can create duplicate accounts or break the employee's claim history. CX can coordinate the transfer between entities and ensure the employee's account and claim records are correctly linked to the new entity.