Resolving Account Setup, Password Reset Issues, and Document Uploads in the Take Command Portal
Take Command provides a platform for managing insurance benefits, including account setup, password resets, and uploading documents such as proof of coverage (POC). Below are solutions to common issues users may encounter at each step.
This includes guidance for navigating the HRA Hub platform for actions like waiver submission and managing email-related issues.
Account Setup Issues
Account Creation: If you are unable to create an account using your personal email and you don't receive the email prompt, your account may need to be added manually. Ensure you use the correct email and check for a "Welcome Email" after manual addition. If not received, contact Take Command support for further assistance.
Missing Password Reset Emails: If you are not receiving password reset emails, verify that you are using the correct email address associated with your organization. Check your spam or junk folder to ensure the email isn’t being filtered. If still unresolved, confirm your email is registered with Take Command and that your email system isn’t blocking messages from them. Persistent issues may require contacting support to investigate further.
Resend the Welcome Email via Password Reset: If you need another copy of your welcome email, you can resend it using the password reset option on the login page. Visit the HRA Hub login page, click "Forgot password?" and provide your registered email address. Follow the instructions in the email to log in.
Alternative Login Without a Welcome Email: If the welcome email is unavailable, log in by navigating directly to the HRA Hub login page, selecting "HRA Hub," and using "Forgot password" to reset your credentials as needed.
Receiving a Welcome Email After Waiving Coverage: If you receive a welcome email despite waiving benefits, it may be due to your employer listing your status as "Invited." You can request to unsubscribe from non-essential communication or remain listed in case you choose to opt back in. - Erroneous Emails About Premium Payments or Applications: Users sometimes receive emails about plans or payments they did not initiate due to system errors. Typically, no action is required as these are mistakes, and follow-up clarification emails should address them.
Uploading or Managing Proof of Coverage
For detailed guidance on uploading proof of coverage, additional information is included below to address specific timing, requirements, and troubleshooting measures for a seamless experience.
Uploading Proof of Coverage Using Qualified Life Event Flow
Please note: You cannot upload proof of coverage under this flow if a prior submission is still pending review or if this action has timing constraints based on the specific plan year (e.g., uploads for certain years may only begin on specific dates).
Navigate to the Qualified Life Event section in the portal.
Select the "Qualified Life Event" option and choose "No" when prompted. This triggers the system to allow uploading proof of coverage.
Complete the form and upload the required proof, such as your Medicare card (Parts A, B, or C), for review and approval.
Finalizing Setup After Electing to Keep Current Coverage
Waiving Coverage Through the Welcome Email
If you've received a welcome email and wish to waive coverage:
Click "Get Started" in the welcome email to access the HRA Hub portal.
Choose the "Waive Coverage" option in the enrollment section.
Follow the step-by-step instructions to finalize the waiver.
Save or take a screenshot of the confirmation for your records.
If you've chosen to continue coverage through your existing insurance provider:
Log into the Take Command portal and navigate to the enrollment/coverage selection area.
Select "Waive Coverage" or similar options like "I have other coverage."
Upload any requested proof of coverage, such as a confirmation letter or ID card.
Follow all prompts to complete and submit the waiver.
Look for a confirmation of waiver or completed enrollment in the portal or your email.
Dealing with an Inactive Edit Button
The "Edit" button in the Health Insurance section may be inactive if the current plan's coverage end date hasn’t passed yet. Wait until the end date lapses, then return to the section and use the "Edit" button to update information and upload new proof of coverage.
Additionally, uploads may be blocked if the HRA isn’t active for relevant dates, eligibility hasn’t started, or uploads are attempted after the allowed termination window. Ensure that there is remaining allowance for submissions.
Uploading Proof of Coverage in the HRA Hub
Log in to your Take Command portal (HRA Hub/TC Hub).
Navigate to the "Insurance Coverage" section and select "Monthly Premium" or "POC/Recurring Premium" options.
Enter or double-check the required details:
Plan type and carrier
Covered individuals
Monthly premium
Start and end dates of the plan
In the "Proof of Coverage" section, upload your document by clicking "Upload" or dragging the file to the upload area. Click "Continue" to submit.
You will receive a confirmation once the upload is complete, and the document will be sent to the Compliance team for review.
Additional Tips
Always ensure your email address is correctly entered during setup or document processes to avoid delays.
For issues with blocked emails, consider working with your IT team to whitelist Take Command’s domain.
If further help is needed, contact Take Command’s support team for personalized assistance.
For successful uploads, ensure your document meets the following requirements:
File size does not exceed 10MB and is in PNG, PDF, or JPEG format.
Includes necessary information such as names, plan information, and premium details within the required date range.
If direct uploads fail, your company administrator can assist via the Admin portal.
Processing timelines typically take up to three business days—confirm receipt via the portal.
Understand whether your employer has migrated to the HRA Hub platform to determine the appropriate login portal. If your platform is still the older Take Command portal, follow relevant instructions.