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What documentation is needed for Medicare reimbursements and how do you submit it through Take Command?

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Written by Mel Vazquez-Martinez
Updated over 2 weeks ago

Medicare Documentation Requirements for Reimbursements with Take Command

To ensure a smooth process for receiving reimbursements for your Medicare expenses through Take Command, specific documentation must be provided. This guide outlines the documentation requirements, acceptable document types, submission process, and common scenarios you may encounter.

Overview of Documentation Requirements

To receive Medicare reimbursements, users must submit Proof of Coverage (POC) and relevant documentation supporting their enrollment, coverage details, and premium amounts. These documents are essential for verifying compliance and enabling accurate reimbursements.

Medicare Open Enrollment Overview

Open enrollment is a critical period for users of Medicare to confirm plans and ensure reimbursement eligibility for the following year. Unlike those with marketplace plans, Medicare recipients may follow different submission procedures and timelines, alleviating the immediate pressure associated with employer open enrollment deadlines.

Acceptable Document Types

The following documents are accepted as Proof of Coverage:

  • Medicare ID Card: Parts A and B clearly listed , .

  • Social Security Administration Letter: Confirming Medicare premium deductions.

  • Medicare Premium Billing Statement.

  • Monthly Invoices for Premiums.

  • Social Security Benefits Statement: Includes Medicare-related deductions.

  • **Annual Medicare Letter **.

Each document must clearly display the following details:

  • Your name (or the name of the person covered).

  • The insurance plan name or the Medicare logo.

  • The premium amount (if applicable).

  • The effective coverage dates .

Steps to Submit Documentation

You can upload documentation directly through the Take Command portal or seek assistance if needed. Follow these steps for standard submission:

  1. Log into your Take Command account.

  2. Navigate to My Benefits > HRA Benefits > Submit Claim.

  3. Fill out the details requested in the submission form.

  4. Upload the required POC document(s).

  5. Submit your claim for review .

Alternative Submission Methods

If you face challenges uploading documents through the portal, consider these alternatives:

  • Send the documents directly to Take Command's Support Team.

  • Reach out for specific instructions on the portal upload location.

  • An admin can forward the documents to the Compliance Team on your behalf .

Specific Scenarios and FAQs

Frequently Asked Questions (FAQs)

  1. Does the Open Enrollment period apply to me if I have Medicare? No, the open enrollment window is intended for shopping marketplace plans. Medicare recipients can submit documentation afterward.

  2. Why is open enrollment still required if I can upload proof of Medicare coverage later? Enrollment ensures that your reimbursement setup is activated for the upcoming plan year. Without it, reimbursements cannot proceed unless significant life changes (QLEs) allow late enrollment.

  3. What happens if I skip enrollment but upload my Medicare documentation later? You forfeit reimbursement eligibility for the plan year unless qualifying events occur. Timely enrollment establishes seamless continuity of your benefits.

Documentation for Transitioning from Other Insurance

If you're moving from a different insurance plan (e.g., Ambetter) to Medicare, submit proof of enrollment in Medicare Parts A and B or Part C. Acceptable documents include the Medicare ID card, a billing statement from Medicare, or a Medicare Advantage bill .

Documentation Frequency

For ongoing Medicare plans, documentation generally needs to be submitted once and updated when your plan renews or premiums change to ensure accurate reimbursements , .

For supplemental Medicare plans, ensure to re-enroll during the open enrollment period if desired. Carrier auto-renewals may not suffice for reimbursement continuity, requiring manual intervention in some cases.

Timing for Submissions

There is no strict deadline tied to your employer’s open enrollment period for submitting Medicare documentation. You can upload documents at your convenience after receiving your Proof of Coverage .

Additionally, submission flexibility extends to backdated reimbursements for eligible months when documentation is uploaded at a later time. This policy helps accommodate diverse user needs without strict enrollment deadlines.

For HRA Reimbursements

Employees seeking HRA reimbursements through Medicare must submit Proof of Coverage for compliance review. Note that carrier details from Medicare enrollments are not retained by Take Command .

Importance of Completing Enrollment

Even though Medicare documentation can be uploaded later, enrollment during designated periods verifies reimbursement eligibility. Missing enrollment may disqualify you from benefits unless a Qualifying Life Event permits changes outside the standard windows.

Need More Help?

If you have further questions about Medicare documentation or encounter issues during the submission process, contact Take Command’s Support Team for assistance. They can guide you through the steps or provide specific upload links to simplify the process.

For employees newly enrolling in Medicare Part B, organizations like Chapter provide extensive support to simplify the process. They assist with eligibility checks, application completions, and follow-ups, ensuring you meet all required steps efficiently.


By understanding and following these guidelines, you can ensure timely and accurate reimbursements for your Medicare expenses through Take Command.

Medicare recipients are encouraged to complete enrollment during open periods while leveraging flexible documentation uploads for retroactive reimbursements if necessary. Utilize available guidance to navigate the process confidently and maintain seamless benefits.

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