Why Can’t I See Health Plans or Prices After Logging Into Take Command?
If you’re having trouble viewing health plans or plan prices after logging into your Take Command account, the issue may be due to eligibility, or other specific conditions. Below is a comprehensive guide to help you troubleshoot and understand the possible reasons for this problem.
Account Setup and Synchronization
After setting up your account, it may take some time for your account details to sync fully. Here’s what to check if plan shopping links are not visible:
Wait 24–48 hours for your employer’s data to synchronize with Take Command’s platform.
Check your dashboard for a “Shop for Plans” or “View Benefits” button.
Confirm with your HR or Benefits Administrator to ensure plan shopping is enabled for your account and to verify what features are available.
Eligibility and Procedural Requirements
Accessing health plan options may depend on meeting specific eligibility criteria or completing procedural steps. Here are a few common reasons and solutions:
Qualifying Life Event (QLE): If plan shopping is unavailable, initiate a Qualifying Life Event in the portal by selecting the appropriate reason. Upload supporting documentation, such as proof of a change in employment status, for verification. Once this is confirmed, the shopping feature will be enabled.
HRA Waiting Periods: If your employer has an HRA waiting period (e.g., 90 days), you must wait until this period has passed before accessing benefits and shopping for plans. Typically, you will gain access within an enrollment window tied to your eligibility date.
Special Circumstances and Renewal Eligibility
Differences in renewal or shopping options may arise due to variations in demographic information or plan availability. Some factors include:
Address or dependent changes from the prior year.
Updates to smoking status.
Member status with the carrier, such as self-enrollment settings.
Plan availability for the upcoming year or how the prior application was submitted (on- or off-exchange).
Even employees with similar prior-year plans may encounter differences based on these factors.
Overview of Plan Shopping and Price Preview
To explore plans and see price options online:
Use the plan shopping tool provided by Take Command to browse and compare plans that fit your needs.
Note that actual enrollment may depend on your eligibility status and enrollment window.
If you’ve followed the above steps and are still unable to view plans or prices, consult your HR or Benefits Administrator for further clarification, or reach out to Take Command support for additional assistance.