Employees can view their selected health plan in HRA Hub by logging in and accessing their plan details, where they can review coverage information, premium amounts, enrollment status, and carrier details.
What information can I view about my health plan?
HRA Hub displays key details about your selected coverage
Depending on your enrollment stage, you may be able to view:
Insurance carrier name
Plan name
Monthly premium amount
Effective coverage date
Enrollment status
Covered family members
Plan documents (when available)
AutoPay information (if applicable)
The information shown reflects the most current enrollment data available in the system.
Waiting for carrier confirmation or your member ID? See 'How soon will I receive my insurance plan documents?' near the bottom of this article. Carrier processing typically takes 7–14 days after enrollment is submitted.
How to view your selected health plan
Understanding and managing the details of your health plan is crucial for ensuring you have the right coverage to meet your needs. Take Command offers various resources to help you access, review, and compare your health plan details. This article consolidates the methods available for viewing and managing your health plan information.
Follow these steps to access your plan details
Log In to Your Account: - Use your Take Command credentials to access the Employee Portal. If you don’t yet have a Take Command account, locate the welcome email to set up your account.
Locate Your Plan Details: - Navigate to sections like "My Benefits," "My Plans," or "Enrollment Summary" within your dashboard. From here, you can view basic specifications about your health plan, such as: - Plan name and type - Monthly premium - Effective dates. However, coverage details and Summary of Benefits and Coverage (SBC) documents need to be accessed through your insurance carrier's portal.
View Additional Information: - Within the portal, some plans provide a clickable link or downloadable PDF for in-depth details. Explore sections such as "Documents" or "Coverage" for extended plan insights.
Using External Resources for Detailed Plan Information
For plans with limited information visible in the portal, external resources offer additional ways to access your plan's details:
Carrier Websites: - Log in to your carrier’s website (e.g., UnitedHealthcare) or search for your plan by name to locate the Summary of Benefits and Coverage (SBC) for your plan year. Carrier websites are the most comprehensive sources for detailed coverage information.
Public Resources: - On the Take Command Health website, you can utilize tools like the Window Shopping Tool (found under Resources > Guides and Tools). Enter your ZIP code, age, and other details to filter and locate your specific plan. These resources provide an alternative way to confirm plan information if portal visibility is limited.3. Troubleshooting Missing Information in the Portal: - Log out and log back in to refresh the portal. - Allow a few hours for your selected plan to be updated in the system. - Review your email for confirmation messages. - If still unresolved, contact your insurance carrier directly to verify your plan enrollment.
Guidelines for Reviewing and Comparing Available Plans
If you are browsing plans or considering a new option, Take Command offers these structured steps:
Account Setup and Login: Ensure your account is active and use the platform login to access plan comparisons.
Plan Browsing: Browse recommended plans and apply filters to compare options according to your preferences. Plan cards display key information such as costs and features, tailored to your ZIP code and county.
Enrollment Methods: Depending on your preferences, you can proceed with:
Easy Enroll Plans: Take Command handles your application and payment and confirms enrollment.
Self-Enroll Plans: Complete the application process independently and verify plan confirmation through the platform.
Documentation and Details: Always review plan documents such as the SBC for details on benefits, coverage limits, and exclusions. Download or print these to keep for your records.
How do I set up AutoPay for my premium?
AutoPay is managed directly with your insurance carrier — not through the Take Command portal. To set up AutoPay:
Log in to your carrier's member portal (e.g., UnitedHealthcare, Anthem, BlueCross, Ambetter).
Look for a 'Billing' or 'Payment' section and enable automatic payments.
For Easy Enroll plans: Take Command submits your enrollment but does not collect payment on your behalf — you must set up payment directly with the carrier after receiving your member ID.
If you enrolled through the Marketplace: Log in to Healthcare.gov or your state exchange to set up premium tax credit reconciliation, then set AutoPay with the carrier directly.
If you are unsure which carrier portal to use, check your enrollment confirmation email or the plan details in your Take Command portal for the carrier name.
What if my plan details show incorrect information?
If your portal shows an incorrect premium amount, wrong effective date, or incorrect enrollment status:
Allow 48–72 hours after enrollment submission — carrier processing delays can cause temporary data mismatches.
If the premium amount shown differs from your carrier's billing statement, the carrier's billing statement is the authoritative amount — contact Customer Experience to flag the discrepancy.
If your effective date appears wrong, confirm the date shown on your carrier's member ID card or welcome letter. Effective dates are set by the carrier and may differ from what was expected.
Contact Customer Experience if discrepancies persist after 72 hours — include your name, plan name, and a screenshot of both the portal and the carrier document showing the conflicting information.
How to verify your enrollment status
Your enrollment status indicates where your application stands
Common statuses include:
Enrollment Submitted
Your application has been submitted to the insurance carrier for processing.
At this stage:
Coverage is not yet guaranteed
Carrier review may still be pending
Additional documentation may be requested
Enrollment Processing
The carrier is reviewing your application.
During this stage:
Carrier approval is still pending
Plan information may continue updating
No action is typically required unless requested
Active Coverage
Your enrollment has been approved and coverage is active.
When coverage is active:
Your effective date has been confirmed
Premium payments can begin according to your plan setup
You may access carrier resources and benefits
What if you cannot see your selected plan?
Missing plan information usually indicates an enrollment issue or incomplete process
Common reasons include:
Enrollment was not completed
If plan selection was never finalized:
No plan will appear in your account
Enrollment must be completed before plan details become available
Carrier processing is still pending
Recently submitted enrollments may take time to appear.
In this situation:
Plan details may be limited temporarily
Status updates occur as carrier processing progresses
Wrong account or plan year
Verify that you are logged into the correct account, viewing the correct plan year, and that your enrollment was submitted under the same email address.
Common questions about viewing and managing your health plan
My plan shows as Enrolled but I haven't received any insurance cards — what should I do?
Insurance cards are issued by your insurance carrier, not by Take Command. After enrollment is confirmed, carriers typically send physical cards within 7–21 business days. Digital cards are often available sooner through your carrier's member portal or mobile app.
If your enrollment was confirmed more than 3 weeks ago and you have not received a card, contact your insurance carrier directly. The carrier name is shown in your Take Command Health Insurance section.
My portal shows a coverage start date that I did not choose — why?
Coverage start dates are assigned by your insurance carrier based on when your enrollment was processed relative to the carrier's monthly cutoff deadline. If enrollment was submitted after the cutoff, coverage begins the first of the month following the next billing cycle — not the current month. Take Command cannot override carrier-assigned effective dates.
If you believe the date shown is incorrect, contact Customer Experience with your name, your HRA eligibility date, and a screenshot of the date shown.
The Edit button for my coverage is greyed out — why?
The Edit button for coverage details is locked in these situations:
Your coverage is currently under compliance review.
Your plan has a future end date already set.
Your enrollment record is in a state that requires admin intervention.
Contact Customer Experience with your name, company name, and a screenshot of the locked field. They can unlock it or process the update manually.
My portal shows two plans — which one is active?
During enrollment transitions, the portal may temporarily display both a new plan and a previously active plan. The plan with the most recent effective date reflects your current enrollment. If you are unsure which plan is active or which premium applies, contact Customer Experience with your name and a screenshot — they can confirm which plan is in effect and reconcile any date discrepancy.
My plan shows as 'In Progress' — what does that mean?
In Progress means your enrollment has been submitted to your insurance carrier and is being processed. Your coverage is not yet active until your carrier confirms an effective date. Processing typically takes several business days. You will receive confirmation once your coverage is active — you do not need to take any additional action.
You are logged into the correct account
You are viewing the correct plan year
Your enrollment was submitted under the same email address
How soon will I receive my insurance plan documents after enrollment?
Once your enrollment is processed, the insurance carrier will send the plan documents to you directly. Contact your carrier if there is a delay. For example, Anthem users can utilize the "Contact Us" section on their website to obtain member details or request ID cards. Additionally, check emails or any physical letters sent post-enrollment for direct contact numbers.