Your health insurance enrollment is considered accurate when your selected plan is active with the carrier, correctly reflected in HRA Hub, and your proof of coverage is approved for reimbursement eligibility.
What “accurate enrollment” means
Your enrollment is accurate when all three conditions are met:
Your selected health plan is fully active with the insurance carrier
Your plan details are correct in HRA Hub
Your proof of coverage is approved (if required)
If any of these are not true, your enrollment may be incomplete or incorrect.
How to verify your enrollment is correct
Step 1: Confirm your insurance is active with the carrier
Log in to your insurance carrier account
Confirm your plan shows as “Active” or “Enrolled”
Verify:
Coverage start date
Plan name
Covered dependents (if applicable)
If the carrier does not show active coverage, enrollment is not complete.
Step 2: Confirm your plan appears correctly in HRA Hub
Log in to HRA Hub
Go to your Health Insurance or Enrollment section
Check that:
The correct plan is listed
The coverage start date matches your selection
No duplicate or outdated plans appear
If the wrong plan appears, your enrollment may not have fully synced.
Step 3: Confirm proof of coverage is approved
Go to your Proof of Coverage status
Confirm status shows:
“Approved” or “Compliant”
If it shows:
“Pending” → still under review
“Noncompliant” → requires correction
“Missing” → not submitted yet
You are not fully eligible for reimbursement until proof is approved (if required by your HRA type).
Common enrollment issues and what they mean
1. Plan selected but not active with carrier
This happens when:
Application was not completed with the insurance company
Payment was not submitted (if required)
Carrier processing is still pending
➡️ Result: Enrollment appears incomplete or missing in HRA Hub
2. Duplicate or outdated plan shown in portal
This can occur when:
You changed plans during enrollment
Carrier updates have not synced
Filters in HRA Hub are showing prior plan year data
➡️ Result: Conflicting enrollment records
3. Missing dependents or incorrect household information
This happens when:
Dependents were not fully added during enrollment
Carrier application did not include updated household info
Information mismatch between carrier and HRA Hub
➡️ Result: Coverage may not match expectations
4. Proof of coverage not approved
This happens when:
Document is missing required information
Plan is not eligible for your HRA type
Coverage is not active or not individual/MEC compliant
➡️ Result: Reimbursement eligibility is blocked
How to fix enrollment issues
Step 1: Verify carrier enrollment first
Log in to your insurance carrier account
Confirm active enrollment
If not active:
Complete enrollment or contact carrier immediately
Step 2: Match carrier data with HRA Hub
Compare:
Plan name
Coverage dates
Covered individuals
Identify mismatches or missing data
Step 3: Update or correct enrollment in HRA Hub
Go to your enrollment section
Update missing or incorrect details
Re-upload or resubmit proof if needed
Step 4: Resolve proof of coverage issues (if applicable)
Upload a valid insurance document showing:
Name
Carrier
Active coverage
Ensure document is current (within 30 days)
Submit for re-review
Step 5: Contact support if discrepancies remain
If enrollment still does not match:
Provide screenshots of carrier status
Provide HRA Hub enrollment page
Provide proof of coverage document
Support can manually reconcile discrepancies.