Employees who purchase health insurance outside of Take Command must upload their proof of coverage through the Member Portal before their coverage can be reviewed for HRA reimbursement eligibility.
When do I need to upload proof of coverage?
Upload proof of coverage if you:
Purchased your health insurance outside of Take Command.
Enrolled through a licensed insurance broker.
Purchased coverage directly from an insurance carrier.
Purchased coverage through the Health Insurance Marketplace.
Already had qualifying individual health insurance before becoming eligible for your HRA.
If you enrolled through Take Command, you do not need to manually upload proof of coverage unless you're asked to provide additional documentation.
How do I upload proof of coverage?
Log in to your Take Command Member Portal.
Enter your health insurance plan information.
Upload your proof of coverage document.
Submit your information for review.
Monitor your Member Portal and email for updates on your submission.
If the Health Insurance section or the option to indicate existing coverage ('I Already Have a Plan' or similar) is not visible in your portal, contact Customer Experience — this may indicate an account setup or eligibility configuration issue. Browser troubleshooting will not resolve it.
What documents can I upload?
Your proof of coverage should clearly show:
Your name
Insurance carrier
Plan name
Effective coverage date
Monthly premium amount (required for premium reimbursements)
If the uploaded document doesn't include enough information to verify your coverage, you'll be asked to submit additional documentation. Note: HEIC files (common on iPhone and iPad) are not supported — convert to JPEG, PNG, or PDF before uploading.
If your insurance carrier is not listed in the portal dropdown, select 'Other' and enter the carrier name manually. If the 'Other' option is not visible, contact Customer Experience (CX).
What happens after I upload my proof of coverage?
After you submit your documentation, Take Command reviews it to verify that your coverage is eligible for HRA reimbursement.
You may receive one of the following results:
Your proof of coverage is approved.
You're asked to provide additional information.
You're asked to upload a different or corrected document.
You'll receive updates through your Member Portal and, when applicable, by email. If your submission has been in Pending or Reviewing status for more than a few business days without updates, contact Customer Experience.
What if my proof of coverage is not approved?
If your documentation cannot be verified, you'll receive instructions explaining what additional information or documents are needed.
Upload the requested documentation through your Member Portal so your review can continue.
Key takeaway
If you purchased your health insurance outside of Take Command, you must upload proof of coverage through your Member Portal so your coverage can be reviewed for HRA reimbursement eligibility. Once your documentation is submitted, you'll receive updates if it's approved or if additional information is required.