Understanding Enrollment Statuses on Take Command and Resolving Common Issues
Take Command provides a system with clear enrollment statuses to assist employees in tracking their progress and addressing issues during the enrollment process. Understanding these statuses and taking the appropriate actions is crucial to ensuring compliance and eligibility for benefits like Health Reimbursement Arrangements (HRAs). Below, we explain key statuses and steps to resolve common issues.
Key Enrollment Statuses and Their Meanings
1. "Reset Shopping" Status
The "reset shopping" status indicates that an employee has opted to use a special enrollment period to modify or select a new health plan. Employees should review the updated plan details and applicable dates carefully before proceeding.
2. "Currently Shopping" Status
This status means the employee has not completed the enrollment process. To proceed, the employee must finish the Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) onboarding steps to finalize the enrollment.
3. "Completed Shopping: False" in HRA Hub
If this status appears in HRA Hub, it signifies that step 1 of the HRA setup is incomplete. Re-enter the enrollment flow and finish the remaining confirmations to proceed.
4. "Still Shopping" Status
The "still shopping" indicator shows that the health insurance coverage selection or confirmation is incomplete. This status can affect HRA reimbursement eligibility for the upcoming year; employees must complete all required steps, including confirming their coverage and uploading proof of insurance, to meet plan and IRS requirements.
Common Issues and Resolution Steps
Resetting Plan Shopping Options
If an employee needs to change their selected plan due to a mistake, follow these steps:
Request the "reset shopping" function by contacting Take Command’s support team.
Before submitting the reset request, confirm with the carrier that no application has been submitted. If it has, cancel the application (or refund payment if applicable) and inform Take Command once cancellation is confirmed.
Once the account is reset, log in and select the preferred health plan.
Steps to Complete Enrollment If "Shopping" Status Persists
If the "shopping" status persists for an account, employees should:
Continue the onboarding process by selecting a qualifying individual market plan, either keeping an existing plan or choosing a new one.
Upload proof of coverage within the portal to secure reimbursement eligibility.
Avoiding Duplicate Charges When Resetting a Plan
To prevent potential duplicate charges:
Confirm with the original carrier that no payments have been processed under the current application. If payments have been processed, request a refund.
If necessary, choose a different carrier for the revised selection to minimize complications.
Best Practices for Successful Enrollment
Track Enrollment Progress: Regularly log in to the Take Command system and verify status updates to identify incomplete steps.
Confirm Insurance Applications with Carriers: For any changes to shopping or enrollment, ensure coordination with the insurance carrier to prevent processing errors or duplicate transactions.
Meet Deadlines: Complete all required confirmations and upload proof of coverage before the enrollment deadlines to remain eligible for benefits and reimbursement.
Related Topics
Contact your HR or benefits administrator for more information about IRS requirements for HRA compliance and how special enrollment periods work in your region.