Why Is My Allowance Showing an Incorrect Value (e.g., $1 or $0) and How Can I Resolve It?
Allowance discrepancies, such as seeing $1 or $0 instead of the expected amount, can occur for several reasons. Below, we explain why these discrepancies happen and how to address them.
Possible Reasons for an Incorrect Allowance Display
1. $1 Allowance Due to Class Assignment
One common reason for an employee seeing a $1 allowance is an issue with their class assignment. Employees must be assigned to the appropriate class that reflects their actual allowance. Incorrect or default class assignments often result in the $1 value showing erroneously.
How to Resolve: If you believe this is the issue, contact your employer or the admin responsible for class assignments. Admins can update the class assignments by: - Navigating to the Employee Roster in the Admin Portal. - Finding the relevant employee. - Clicking the three dots next to their name and selecting "Edit." - Updating the employee’s classification to the correct one for the intended benefits.
2. $1 Allowance Due to Temporary Display Issues
In some cases, a $1 allowance may display temporarily due to platform shopping restrictions. For example, when shopping must be conducted through a state Marketplace instead of directly via the portal, this placeholder value might show until enrollment is complete.
How to Resolve: After completing the proper enrollment path (e.g., submitting your plan details), the portal will update to reflect the correct allowance based on your class and plan year.
3. $0 Allowance During Checkout
If you see $0 for your allowance, it may be because HRA funds are not applied directly at the time of checkout. Instead, you must first pay the premium out of pocket. Once your plan is approved, your allowance amount is reported to your employer, enabling reimbursement as per HRA rules.
How to Resolve: Submit your premium payment as required and ensure plan approval to unlock reimbursement. Contact your employer or review your reimbursement guidelines for additional details.
Understanding Your Allowance on the Dashboard
On your Take Command dashboard, you will find two key terms:
Monthly Allowance: This is the fixed reimbursement amount allocated to you each month for eligible expenses.
Current Year Allowance: This represents the accumulated unclaimed allowance for the year to date. It is calculated by subtracting your total claims from the unlocked year-to-date allowance, reflecting how much you can still claim.
Summary and Additional Notes
When your allowance does not display as expected, it is often tied to class assignment issues, temporary platform constraints, or timing related to initial payment and reimbursement. Admins play a critical role in resolving most class-related issues, while users should ensure they follow the correct enrollment and payment steps. For further assistance, contact your employer or refer to the Take Command support team for clarification.