Proof of coverage submissions are typically rejected when required information is missing, incomplete, or cannot be verified.
Common reasons for rejection
Missing name
Missing carrier information
Missing coverage dates
Missing premium information
Unreadable document
Duplicate submission
Incorrect document type
How do I fix a rejected submission?
Review the rejection reason.
Gather updated documentation.
Correct any missing information.
Upload the updated document.
Resubmit for review.
Will I need to start over?
No. Most rejected submissions can be corrected by uploading updated documentation.