If your health insurance plan, premium, insurance carrier, dependents, or coverage dates change, update your information in the Take Command Member Portal so your reimbursement eligibility and records remain accurate.
When should I update my health insurance information?
Update your insurance information whenever your coverage changes, including if you:
Change health insurance plans.
Change insurance carriers.
Have a new monthly premium amount.
Add or remove covered dependents.
Have a change to your coverage effective or end date.
Renew your health insurance with updated plan information.
Keeping your information current helps ensure your reimbursements are processed correctly.
How do I update my health insurance information?
Follow these steps to update your insurance details:
Sign in to your Take Command Member Portal.
Open your health insurance information.
Update the applicable insurance details.
Upload updated documentation if requested.
Submit your changes for review.
Your updates will be reviewed before they become part of your HRA record.
What documentation may be required?
Depending on the changes you make, you may be asked to upload documentation such as:
Updated proof of coverage
Premium invoice
Insurance ID card
Other documentation needed to verify your coverage
If additional information is required, you'll receive a request through your Member Portal or by email.
What happens after I submit my updates?
After you submit your updated information:
Take Command reviews your submission.
Your documentation is verified for eligibility and compliance.
You'll be notified if your information is approved or if additional documentation is needed.
Most document reviews are completed within the standard review timeframe.
Why is it important to keep my information current?
Keeping your insurance information up to date helps ensure:
Your reimbursement eligibility is accurate.
Your reimbursement amounts are calculated correctly.
Your proof of coverage remains compliant with your employer's HRA requirements.
Outdated insurance information may delay reimbursement approval or require additional documentation.
What if my insurance hasn't changed?
If your health insurance information is still accurate, you don't need to update your Member Portal.
Only submit changes when your insurance coverage or related information has changed.
When does this article not apply?
This article does not apply if you're enrolling in health insurance for the first time.
Initial enrollment and updating existing insurance information are separate processes.
Key takeaway
Update your health insurance information whenever your plan, premium, insurance carrier, dependents, or coverage dates change. Keeping your records current helps ensure your reimbursements and proof of coverage remain accurate and compliant.
Common issues when updating health insurance information
The Health Insurance section, edit button, or 'Have a Qualifying Life Event' option is greyed out or missing
Edit controls are locked in these situations:
Your coverage is currently under compliance review.
Your enrollment is in a pending or submitted state (changes require completion of the active enrollment first).
You are outside an open enrollment or Special Enrollment Period.
Your account type (Self-Enroll) requires changes to be made directly with the carrier, with updated proof of coverage uploaded afterward.
If none of these conditions apply and the edit is still locked, contact Customer Experience with your name, employer name, and a screenshot of the locked section.
My insurance carrier does not appear in the carrier dropdown
If your carrier is not listed in the portal's carrier field, do not leave it blank or select an incorrect carrier. Contact Customer Experience with your name, employer name, and the carrier name. They can either add the carrier to the dropdown or process the update manually on your behalf.
I updated my information but reimbursements have not changed
Updating your insurance information in the portal starts the review process but does not immediately change your reimbursement amount. Your updated documentation must be reviewed and approved before changes take effect.
After your updated proof of coverage is approved, you must also update your recurring premium entry in the Reimbursements section to reflect any new premium amount — the recurring premium does not update automatically when your proof of coverage changes.
I had a qualifying life event (QLE) but the QLE workflow is not available
The 'Have a Qualifying Life Event?' button may not appear if:
A prior QLE is still in review.
Your current enrollment state is pending.
Your account is configured for Self-Enroll (in which case you must update your coverage with the carrier directly, then upload new proof of coverage in the portal).
If your QLE window is approaching (60-day deadline from the event date) and the button is unavailable, contact Customer Experience immediately with your name, employer name, the qualifying life event, and the date it occurred. Time-sensitive QLE requests can be processed manually.
I need to update information for a prior period (retroactive correction)
Retroactive coverage changes — such as correcting an effective date, adding a prior-month dependent, or updating a past premium amount — cannot be made through the standard portal update flow. Contact Customer Experience with the specific change needed, the correct dates, and any supporting documentation. They can process retroactive corrections on the backend.