If your insurance carrier is not listed in the Member Portal, you can typically enter the carrier manually and upload proof of coverage for review.
What should I do if my carrier is missing?
Select Other, if available.
Enter the carrier name manually.
Upload proof of coverage.
Submit the information for review.
What documentation should I upload?
Provide documentation that shows:
Carrier name
Plan name
Coverage dates
Your name
Premium amount, when applicable
Will my carrier still be approved?
Yes. The compliance team will review the submitted information and verify the carrier and coverage details.
Should I contact support?
Contact Take Command Customer Experience (CX) team if:
You cannot submit the carrier information.
The carrier information is repeatedly rejected.
You need help completing the upload process.