This article is for employees who believe they selected the wrong health insurance plan during enrollment.
What if my application has not been submitted?
If your application has not yet been submitted:
Contact Take Command Customer Experience (CX) team immediately.
Explain the issue.
Request assistance before submission occurs.
Changes may be possible before carrier submission.
What if my application has already been submitted?
Once an application has been submitted, changes are generally controlled by the insurance carrier.
You may need to:
Contact the carrier directly
Request cancellation, if allowed
Determine whether a new enrollment opportunity exists
Can Take Command switch me to another plan?
Not after the application has been submitted to the carrier.
Available options depend on carrier rules and enrollment timing.
What if I need a different plan after enrollment?
Outside of Open Enrollment, you typically need a qualifying life event to enroll in a different plan.
How can I avoid enrollment mistakes?
Before submitting your application:
Review plan details carefully
Verify provider networks
Confirm prescription coverage
Review premium amounts
Confirm dependent information
Who should I contact?
Contact Take Command Customer Experience (CX) team as soon as possible if you believe you selected the wrong plan.
Earlier intervention may provide more options.