Administrators can access subscription invoices through the Stripe Customer Portal from the Admin Portal or from invoice emails sent to the billing contact.
How do I access my invoices?
You can access subscription invoices in two ways:
Through invoice emails sent to your billing contact.
Through the Stripe Customer Portal.
Through the HRA Hub portal (for certain invoice types).
How do I view invoices in the Admin Portal?
To access invoices:
Sign in to the Admin Portal.
Navigate to Settings > Billing.
Select Update Payment Details.
Open the Stripe Customer Portal.
View or download your invoices.
Navigate to the Invoices section within the Stripe portal to locate your documents.
The Stripe Customer Portal displays your current and previous subscription invoices.
Can I download previous invoices?
Yes.
From the Stripe Customer Portal, you can view and download historical invoices for your organization's subscription. Invoices are only sent or available after payment has been fully processed and confirmed.
When does this article not apply?
This article explains subscription invoices.
It does not explain reimbursement statements or AutoPay funding reports.
What should I do if I cannot find my invoice?
Ensure you are checking the correct billing email address on file.
Verify that the payment for the invoice has been completed, as invoices are only sent after payment confirmation.
Contact Take Command support for further assistance if needed. Additionally, subscription invoices are not available directly in the HRA Hub portal and are sent by email after payment confirmation.
Key takeaway
Subscription invoices are available through the Stripe Customer Portal and are also emailed to your organization's billing contact.