If you're unable to submit a medical expense, the issue is usually related to your available balance, document formatting, file size, or plan eligibility.
Why is the Add Expense button unavailable?
The Add Expense button may not appear if:
Your employer's QSEHRA does not reimburse medical expenses.
Your proof of coverage has not yet been approved.
You don't have an available reimbursement balance.
If your available balance is $0, the Add Expense button may be disabled until additional funds become available.
Why won't my documents upload?
Upload failures commonly occur because:
The file is larger than 10 MB.
The file type isn't supported.
Multiple documents haven't been combined into a single file.
Accepted file types are:
PDF
PNG
JPEG
Why was my submission rejected?
Common reasons include:
Missing documentation
Missing date of service
Missing patient information
Expenses from multiple service dates submitted together
Expenses from a closed plan year
Review the request and submit any additional documentation requested.
What should I do if I continue having problems?
Verify your internet connection.
Try another browser or device.
Reduce the file size if necessary.
Capture any error messages or screenshots.
Contact Take Command Customer Experience if the issue continues.
When does this article not apply?
This article does not explain which medical expenses are eligible for reimbursement.
It applies only to technical or submission-related issues.
Key takeaway
Most submission issues can be resolved by verifying your available balance, uploading a supported file under 10 MB, and ensuring each reimbursement request includes documentation for only one date of service.