Reimbursement statements are generated automatically based on your organization's reimbursement schedule and become available in the Employer Portal after each reporting period.
How often are reimbursement statements generated?
Reimbursement statements are generated automatically according to your organization's reimbursement schedule.
Common reimbursement schedules include:
Monthly
Twice monthly
Your reimbursement schedule is typically configured during implementation and can be updated later by an administrator.
How do I update my reimbursement schedule?
If you have administrator access:
Sign in to the Employer Portal.
Open Reimbursements.
Access your reimbursement settings.
Select the new reimbursement schedule.
Save your changes.
Schedule updates apply to future reimbursement reporting periods.
Why can't I see a reimbursement statement?
A reimbursement statement may not be available if:
Your QSEHRA has not yet started.
No reimbursement statement has been generated for the selected period.
You do not have administrator permissions.
No employees had eligible reimbursements during the reporting period.
If you expected a reimbursement statement but don't see one, verify your plan start date and reimbursement schedule.
How do employee terminations affect reimbursement statements?
Employees who are no longer eligible generally won't appear on future reimbursement statements.
Before terminating an employee:
Confirm all eligible reimbursement requests have been submitted.
Ensure outstanding reimbursements have been approved and processed.
Record the employee's termination date.
Future reimbursement statements will reflect the employee's updated eligibility.
What should I do if a reimbursement statement appears incorrect?
Review the following before contacting Customer Experience:
The reporting period
Employee eligibility
Recently approved reimbursement requests
Recent employee roster changes
Current reimbursement schedule
Many statement differences are the result of normal reimbursement activity between reporting periods.
When does this article not apply?
This article explains reimbursement statement schedules and availability.
It does not explain how reimbursement amounts are calculated or how to download reimbursement reports.
Key takeaway
Reimbursement statements are generated automatically based on your organization's reimbursement schedule. Administrators can manage future reporting schedules and review statement availability through the Employer Portal.