Your available allowance is the amount currently available for eligible HRA reimbursements based on your employer's benefit design and your reimbursement activity.
What is my available allowance?
Your available allowance is the amount you can currently use for eligible reimbursements.
Your allowance is determined by:
Your employer's HRA design
Your monthly benefit amount
Previously approved reimbursements
Available carryover, if permitted
Why does my allowance change?
Your allowance may increase when:
A new monthly allowance becomes available.
Carryover amounts are added.
Your allowance may decrease when:
Reimbursements are approved.
Eligible expenses are processed.
Why doesn't my allowance match my annual benefit?
Your dashboard displays the amount currently available for reimbursement, not necessarily your total annual benefit.
Future monthly allowances may not yet be available.
What if my allowance looks incorrect?
If your allowance appears incorrect:
Review recent reimbursements.
Confirm your proof of coverage has been approved.
Allow time for recent submissions to process.
Contact Customer Experience if the issue remains unresolved.
When does this article not apply?
This article explains allowance balances only.
It does not explain reimbursement claim status.
Key takeaway
Your available allowance reflects the amount currently available for eligible HRA reimbursements and changes as allowances become available and reimbursements are processed.