Administrators can update their organization's credit card or ACH payment method through the Stripe Customer Portal.
How do I update my payment method?
Sign in to the Admin Portal.
Navigate to Settings > Billing.
Select Update Payment Details.
Open the Stripe Customer Portal.
Select Add Payment Method.
Enter your new payment information.
Save your changes.
If applicable, set a default card for future transactions.
What payment methods are supported?
Depending on your account configuration, you may be able to use: Only users with admin or billing permissions can update payment methods.
Credit card
ACH bank account
Available payment methods are managed through Stripe.
When will the new payment method be used?
Your updated payment method is used for future subscription invoices after it has been saved.
Updating a payment method doesn't automatically retry previously failed payments. Re-entering your credit card information will not result in additional charges unless a new application is submitted.
When does this article not apply?
This article explains how to update payment methods only.
It does not explain ACH verification or paying invoices. Additionally, it does not cover updating insurance premium payment methods, which are managed directly through the insurance carrier.
Key takeaway
Administrators can securely update payment methods at any time through the Stripe Customer Portal. If you encounter issues updating payment details, contact the billing team for assistance.