Invoice statuses show whether your subscription invoice has been paid or whether additional action is required.
What do invoice statuses mean?
Status | Meaning |
Paid | Payment has been processed successfully. No further action is required. |
Open or Unpaid | The invoice has been issued but has not been paid yet. |
Failed | The payment attempt was not successful. Stripe may automatically retry payment. |
Draft | The invoice has not been finalized yet. Draft invoices typically occur during billing adjustments. |
What should I do if an invoice shows Failed?
If an invoice shows Failed:
Verify your payment method.
Update your payment information if necessary.
Retry payment if prompted.
Contact Customer Experience if the issue continues.
When does this article not apply?
This article explains invoice statuses only.
It does not explain how to pay invoices or update payment methods.
Key takeaway
Invoice statuses help administrators understand whether payment has been completed or additional billing action is required.