Administrators can use ACH to pay subscription invoices after verifying their bank account through Stripe.
How do I set up ACH payments?
Sign in to the Admin Portal.
Go to Settings > Billing.
Open the Stripe Customer Portal.
Add your bank account.
Complete the ACH setup.
Verify the microdeposits.
Save your payment method.
How long does ACH verification take?
Microdeposits are typically sent within 1–3 business days.
After the deposits appear in your bank account, complete the verification process to activate ACH payments.
Locate the Descriptor Code: Check the transaction details for a 6-digit descriptor code starting with "SM."
Submit the Code: Provide this code to your billing team or through the designated support channel to finalize the verification process.
Confirmation: After submitting the code, your billing team will verify the information and notify you if any further steps are required. Typically, no additional action is needed.
What if I don't receive the microdeposits?
If the deposits don't appear:
Verify Your Bank Details: Double-check that the bank account information you submitted is accurate. Incorrect details can prevent the deposits from being processed.
Resubmit the ACH Form: If the details are correct but deposits are still missing after 48 hours, resubmit the ACH form to prompt another verification attempt.
Contact Support: If the issue persists, reach out to your billing team or customer support to request that the microdeposits be resent.
When does this article not apply?
Special Cases: Autopay Updates
If you are updating your Autopay banking details, note that microdeposit verification is not required. The Autopay setup connects directly to your account and allows updates without additional verification steps.
This article explains ACH payment setup only.
It does not explain credit card payments or invoice management.
Key takeaway
ACH payments require a one-time bank account verification before they can be used for future subscription invoices.