Most Proof of Coverage issues can be resolved by submitting complete, current documentation that verifies your active health insurance coverage.
Why wasn't my Proof of Coverage approved?
Your documentation may require correction if it:
Doesn't include your name.
Doesn't identify the insurance carrier or plan.
Doesn't show active coverage dates.
Doesn't include the premium amount when premium reimbursement is requested.
Is incomplete, outdated, or unreadable.
How do I resolve a Proof of Coverage issue?
Sign in to your account.
Review the requested corrections.
Gather updated documentation.
Upload the corrected document.
Submit it for review.
Monitor your account until the review is complete.
If multiple documents are needed to verify your coverage, upload all required documents so the reviewer can confirm your eligibility.
What if my status remains under review?
A status of Pending or Reviewing means your documentation is still being evaluated.
No action is required unless you're asked to provide additional information.
When does this article not apply?
This article explains how to resolve Proof of Coverage issues.
It does not explain reimbursement claim denials, payment timing, or insurance enrollment.
Key takeaway
Most Proof of Coverage issues are resolved by submitting complete, legible documentation that clearly verifies your active health insurance coverage.