Employees can upload Proof of Coverage through their Take Command account by entering their health insurance information and submitting supporting documentation for review.
How do I upload Proof of Coverage?
To upload your documentation:
Sign in to your Take Command account.
Open the Health Insurance section in the main Member Portal navigation menu. If you already have a health insurance plan, look for the I Already Have a Plan option.
Add or update your health insurance information.
Enter any required plan details.
Upload your Proof of Coverage document.
Submit your information for review.
Your documentation will be reviewed after submission.
If the Health Insurance section is not visible in your portal, or the upload option is unavailable, contact Customer Experience — this may indicate a portal access or account configuration issue.
What documents are accepted as Proof of Coverage?
Your submitted document must clearly confirm that you have qualifying health coverage. Common accepted documents include:
Insurance ID card (front and back) showing your carrier name, plan name, and coverage dates
Enrollment confirmation letter from your insurance carrier
Summary of Benefits and Coverage (SBC) from your carrier
Declarations page or Certificate of Coverage from your carrier
Your document must show your name, carrier name, plan name, and coverage effective dates. For HRA reimbursement purposes, it must also show your monthly premium amount.
Covered as a dependent on a spouse's or partner's plan? Your insurance card may show your spouse's name rather than your own. Submit both the insurance card AND an enrollment confirmation letter or benefits letter that shows your name as a covered dependent — an ID card from the primary member alone may not be sufficient for verification.
Enrolled in COBRA continuation coverage? Acceptable COBRA documents include your COBRA election notice, a recent premium billing statement from the plan administrator, or a letter confirming your active COBRA coverage. Your document must show your name, the insurance carrier and plan name, your monthly premium (including any COBRA administrative fee), and a current billing period or coverage date. If your billing statement does not show all required fields, submit it alongside your original COBRA election notice.
Documents that are outdated, missing required fields, or do not clearly confirm active coverage will be flagged for correction. If your document is rejected, check the reason shown in your portal and resubmit with the corrected information.
Common rejection reasons and how to resolve them:
Name not found or doesn't match: Your name must be clearly visible on the document. If you are on a spouse's or partner's plan, include an enrollment confirmation letter showing your name as a covered dependent alongside the insurance card.
Coverage dates missing or unclear: Your document must show a current coverage start date. If your insurance card does not display dates, supplement it with an enrollment confirmation letter from your carrier.
Monthly premium amount missing: For HRA reimbursement, your document must show the monthly premium. If your insurance card does not include this, add your Summary of Benefits and Coverage (SBC) or enrollment confirmation.
Document appears outdated: Coverage dates must reflect your current plan year. If your plan has recently renewed, submit documentation for the current period.
Rejection reason unclear ('non-compliant', 'additional steps required'): If the portal does not display a specific reason, contact Customer Experience — they can review your submission and confirm what needs to be corrected.
What information should I enter?
Depending on your plan, you may be asked to provide:
Insurance carrier
Health plan name
Covered family members
Monthly premium amount
Coverage effective dates
Complete all required fields before submitting your documentation.
How will I know my upload was received?
After submission:
Your dashboard displays your current review status.
You'll receive updates if additional information is required.
You'll be notified when the review has been completed.
Review typically takes a few business days. If your submission is time-sensitive due to an upcoming payroll deadline or reimbursement cycle, contact Customer Experience to request expedited review.
What if the upload interface freezes or becomes unavailable?
If the portal freezes or the upload option becomes inaccessible mid-submission:
Sign out of your account.
Clear your browser cache and cookies.
Sign back in and navigate to the Health Insurance section to resume your submission.
If the upload interface remains unavailable across browsers and devices, contact Customer Experience — your account may need to be reset before you can resubmit.
When does this article not apply?
This article explains how to upload Proof of Coverage.
It does not explain the reimbursement submission process or individual plan eligibility rules.
Key takeaway
Upload your Proof of Coverage through the Health Insurance section of your Take Command account and monitor your dashboard for review updates.