After you submit your Proof of Coverage, Take Command reviews your documentation to verify that your health insurance meets reimbursement requirements.
What happens after I upload my documents?
After submission:
Your documentation enters the review queue.
The review team verifies your health insurance information.
You receive a notification when the review is complete.
If additional information is needed, you'll be asked to submit updated documentation.
No action is required while your documentation is under review unless you're contacted.You will receive notifications via email or see updates on your account dashboard once the review is complete.
How long does the review take?
Standard processing time for document reviews is approximately 3 business days, but it can extend to 7–15 business days during high-volume periods like open enrollment. Account approvals after submitting proof of coverage can take 15–20 business days during high-volume seasons.
Processing may take longer during:
Annual Open Enrollment
Plan renewal periods
High submission volumes- Submission Accuracy: Missing or incorrect information can delay the review process. Providing complete and accurate documentation helps expedite reviews.
Monitor your dashboard for the most current review status.
What if my review is taking longer than expected?
If your status still shows Reviewing or Pending, your documentation is still being processed.
Submitting duplicate documents generally won't speed up the review.To help expedite reviews, ensure all required documentation is complete and accurate before submission. For example, proof of active health coverage should include a current date.
If you've been asked for additional information, respond as soon as possible to avoid further delays.
When does this article not apply?
This article explains the Proof of Coverage review process.
It does not explain which documents to upload or how to correct rejected documentation.If your submission is rejected, detailed feedback will be provided to help you address any issues and resubmit successfully.
Key takeaway
After submitting Proof of Coverage, monitor your dashboard for updates. While your documentation is under review, no additional action is needed unless Take Command requests more information.