Most Proof of Coverage submission issues are caused by missing information, incomplete documentation, or documents that don't verify active health insurance coverage.
Why wasn't my Proof of Coverage approved?
Common reasons include:
Your name isn't shown on the document.
The insurance carrier or plan name is missing.
Active coverage can't be verified.
The document is outdated.
The premium amount is missing when premium reimbursement is requested.
The document is incomplete or unreadable.
Review the reason provided in your account before submitting new documentation.
How do I correct my submission?
Sign in to your Take Command account.
Open the Health Insurance section.
Review any requested corrections.
Upload updated documentation.
Submit your documents for another review.
Use clear, legible documents that include all required information.
What if I don't have my Proof of Coverage yet?
If your insurance carrier hasn't issued your documentation yet:
Request Proof of Coverage from your insurance carrier.
Use a recent monthly insurance bill or enrollment confirmation if it contains the required information.
Upload updated documentation as soon as it becomes available.
What if my review is delayed?
If your status still shows Pending or Reviewing, your documentation is still being processed.
No additional action is required unless you're asked to provide more information.
When does this article not apply?
This article explains how to resolve Proof of Coverage submission issues.
It does not explain reimbursement claim denials or payment timing.
Key takeaway
Most Proof of Coverage issues can be resolved by submitting complete, current documentation that clearly verifies your active health insurance coverage.