Access to subscription invoices depends on your administrator role and billing permissions.
Who can access invoices?
Subscription invoices are typically available to:
Primary Administrators
Billing contacts
Other administrators with appropriate billing permissions
Access depends on your organization's account configuration.
What if I can't see invoices?
If you don't have access:
Verify that you're signed in with the correct administrator account.
Confirm that you have billing permissions.
Contact your Primary Administrator if you need additional access.
Can multiple people receive invoices?
Yes.
Your organization can designate billing contacts to receive subscription invoices by email.
Contact Customer Experience if your billing contact information needs to be updated.
When does this article not apply?
This article explains billing permissions.
It does not explain how to pay invoices or update payment methods.
Key takeaway
Invoice access is controlled by administrator permissions. Primary Administrators and designated billing contacts typically have access to subscription invoices.