If you can't find a subscription invoice, first verify that you're the billing contact or have billing permissions, then check the Stripe Customer Portal and your email.
Why can't I find my invoice?
Common reasons include:
You're not the Primary Administrator or billing contact.
The invoice was sent to a different email address.
The invoice is in your spam or junk folder.
You don't have billing permissions.
How do I locate my invoice?
Try the following:
Check the inbox for your organization's billing email.
Search for emails from Take Command.
Check your spam or junk folder.
Sign in to the Admin Portal.
Navigate to Settings > Billing.
Open the Stripe Customer Portal and review your invoice history.
What if my invoice is still missing?
If you still can't locate your invoice:
Verify that you're using the correct administrator account.
Confirm your organization has the correct billing contact on file.
Contact Take Command Customer Experience to request a copy of the invoice.
When does this article not apply?
This article explains how to locate subscription invoices.
It does not apply to reimbursement statements or AutoPay funding reports.
Key takeaway
Most missing invoice issues are caused by billing permissions or email delivery. Administrators can also access invoice history through the Stripe Customer Portal.