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Employer: Understanding Monthly Billing and Invoice Delivery

This article is for employers and administrators responsible for subscription billing.

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Written by David Hung

Take Command automatically sends subscription invoices to your organization's designated billing contact each billing cycle.

Who receives monthly invoices?

Subscription invoices are typically emailed to:

  • The Primary Administrator

  • The designated billing contact

  • Other recipients configured for billing notifications, if applicable

Only users with appropriate billing permissions can manage subscription billing.


When are invoices sent?

Invoices are generated automatically according to your organization's subscription billing schedule.

Each invoice includes the charges for the current billing period.


Where can I access invoices after they're sent?

Invoices remain available after delivery.

You can:

  • Open the invoice email.

  • Access invoice history through Settings > Billing in the Admin Portal.

  • Download invoices from the Stripe Customer Portal.


Can I change who receives invoices?

Yes.

If your organization needs to update its billing contact or invoice recipient, contact Take Command Customer Experience for assistance.


When does this article not apply?

This article explains subscription invoice delivery.

It does not explain reimbursement statements, employee reimbursements, or payroll reports.


Key takeaway

Subscription invoices are automatically emailed to your organization's billing contact and remain available through the Stripe Customer Portal for future reference.

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