Take Command automatically sends subscription invoices to your organization's designated billing contact each billing cycle.
Who receives monthly invoices?
Subscription invoices are typically emailed to:
The Primary Administrator
The designated billing contact
Other recipients configured for billing notifications, if applicable
Only users with appropriate billing permissions can manage subscription billing.
When are invoices sent?
Invoices are generated automatically according to your organization's subscription billing schedule.
Each invoice includes the charges for the current billing period.
Where can I access invoices after they're sent?
Invoices remain available after delivery.
You can:
Open the invoice email.
Access invoice history through Settings > Billing in the Admin Portal.
Download invoices from the Stripe Customer Portal.
Can I change who receives invoices?
Yes.
If your organization needs to update its billing contact or invoice recipient, contact Customer Experience. Include your company name, the current billing contact's email address, and the new recipient's name and email. Changes typically take 1–2 business days to apply.
What if I see a charge I don't recognize or think my invoice is wrong?
First, check your current employee count in the Admin Portal under Roster — your subscription fee is typically calculated per enrolled employee. If the employee count on your invoice doesn't match your roster, or you believe you've been charged for something you didn't authorize, contact Customer Experience with:
The invoice date and invoice number
The charge amount you're questioning
A screenshot of the invoice line item
Your expected employee count for that billing period
Note: Billing discrepancies require manual review and cannot be resolved by Fin. Customer Experience will investigate and issue a credit if a billing error is confirmed.
When does this article not apply?
This article explains subscription invoice delivery.
It does not explain reimbursement statements, employee reimbursements, or payroll reports.
Key takeaway
Subscription invoices are automatically emailed to your organization's billing contact and remain available through the Stripe Customer Portal for future reference.