Both the old and new portals will be available during the transition period. You can continue using your current portal for the rest of the year, and the new portal will take effect in the next plan year. There will be no interruption to your access or services during this time.

Once the new portal is active, the old portal will no longer process your information, and you will not need to use it.

Employees who previously submitted information or waived coverage in the old system must still complete onboarding in HRA Hub to ensure eligibility for HRA benefits and reimbursement.

For the 2025 plan year, activities will remain on the Legacy platform, and coverage will not be affected during the transition.

If you received a Welcome email, open it and click the "Create Account" link. Follow the prompts to set a password and log in to the portal.

If you received an invitation email, click the setup link provided and follow the instructions to create your account. After setup, you can log in and access your dashboard.

If you have received a Welcome Email from Take Command, use it to verify your identity and confirm your association with your employer. After completing verification, log in to the HRA Hub to review your employer-funded allowance and start using it for eligible premiums or medical expenses.

Administrators must send the Welcome Email to employees after adding them to the system. This email is essential for employees to access the portal and complete onboarding tasks, such as selecting benefits and acknowledging required policies.

Administrators should verify that all active employees are listed in the employee roster after logging into the portal.

Employees intending to waive coverage must resubmit their waiver in HRA Hub.

Upload proof of coverage for an eligible insurance plan to become active and eligible for HRA reimbursement.

Follow the step-by-step guide in the portal to complete onboarding, including shopping for plans or submitting waivers.

If you cannot log in, ensure you are using the HRA Hub login page and the correct credentials. Use the "Forgot password" option if needed.

If the Welcome email link has expired, go to the HRA Hub login page, select "Forgot password," and follow the instructions to reset your password.

If you are not receiving password reset emails, request your Welcome email to be re-sent and use the "Get started" button to set up your account. Alternatively, use the direct password reset page.

If you are unable to log in because your company has not yet migrated to HRA Hub, continue using the Legacy portal until the migration is complete.

If you cannot find the Welcome Email, check your spam or junk folder. This is a common issue that can prevent timely access to the portal.

Employees in the "Invited" status indicate that the welcome email was sent but onboarding has not been completed. Resend the invitation if necessary to prompt action.

Multi-factor authentication (MFA) setup requires registration to be completed first. Resend invitation links if needed to ensure successful registration.

Employees who have not signed up for the new portal can access their accounts by signing in with their email and password. If prompted, select "HRA Hub" instead of "Take Command Platform." Ensure your browser or app is up-to-date.

Older plan information is not available on the new portal. Use the previous portal to view details about non-2026 plans.

To retrieve your HRA plan documents, log in to the HRA Hub and navigate to the "Documents" tab in your account dashboard. If you’ve forgotten your password, use the password reset option to regain access. Download or view the updated files as needed.

Users with credentials for the old Take Command platform can log in using their existing credentials. Once logged in, select "Go to the new HRA Hub" to be redirected to the new platform.

Missing employees during migration may occur due to pending or archived statuses in Legacy. For the 2025 plan year, ensure the employee is correctly set up in Legacy and wait for the nightly sync. For 2026 and beyond, add the employee directly in HRA Hub.

Do I need access to the old Take Command Health portal after migration? No, all employer activities will be managed in HRA Hub, and access to the old portal is not required.

How does HRA Hub ensure compliance? Take Command ensures compliance with applicable regulations, such as HIPAA and HRA guidelines. The platform provides formal plan documents with all required terms and details to keep your HRA compliant.

How do I complete open enrollment for the 2026 plan year? Employees enrolled in an ICHRA will complete open enrollment through HRA Hub. They will receive an invitation email to set up their account and select coverage.

What actions do administrators need to take before invitations are sent? Administrators do not need to take additional steps before employees receive their invitations. However, they can manage employee rosters and add new employees directly in HRA Hub.