Both the old and new portals will be available during the transition period. You can continue using your current portal for the rest of the year, and the new portal will take effect in the next plan year. There will be no interruption to your access or services during this time.

Once the new portal is active, the old portal will no longer process your information, and you will not need to use it.

If you received a Welcome email, open it and click the "Create Account" link. Follow the prompts to set a password and log in to the portal.

If you received an invitation email, click the setup link provided and follow the instructions to create your account. After setup, you can log in and access your dashboard.

If you cannot log in, ensure you are using the HRA Hub login page and the correct credentials. Use the "Forgot password" option if needed.

If the Welcome email link has expired, go to the HRA Hub login page, select "Forgot password," and follow the instructions to reset your password.

If you are not receiving password reset emails, request your Welcome email to be re-sent and use the "Get started" button to set up your account. Alternatively, use the direct password reset page.

If you are unable to log in because your company has not yet migrated to HRA Hub, continue using the Legacy portal until the migration is complete.

Employees who have not signed up for the new portal can access their accounts by signing in with their email and password. If prompted, select "HRA Hub" instead of "Take Command Platform." Ensure your browser or app is up-to-date.

Older plan information is not available on the new portal. Use the previous portal to view details about non-2026 plans.

Do I need access to the old Take Command Health portal after migration? No, all employer activities will be managed in HRA Hub, and access to the old portal is not required.