You can manage your employee roster through your member portal.

When an employee leaves the company, you can easily remove them from your employee roster through the member portal. You can even set our system to remove them on their last day as soon as you receive their two week notice, if you want!

When you log in to your member portal, be sure you're in your Employer profile, and navigate to the Employee Roster. Click on the box next to the employee you want to remove, and then click "Remove Employee."

Finally, Tell us when the employee's last day of employment will be (or was). If it was in the past, they'll be removed immediately. If it is in the future, our system will remove them from the roster on their last day.

When you remove an employee, you'll see this warning pop up:

Heads up! Your employee(s) will be removed from your roster and their eligibility will end as of their last day of employment. However, they have 90 days after their last day of employment to submit any claims incurred while they were still eligible, and we'll include those on your monthly statements as usual, if applicable.

Per your plan documents, after an employee's last day, they have 90 days to submit any outstanding claims. In order to be eligible for reimbursement, the claim had to have been incurred while they were still employed, and has to be submitted within 90 days of their last day. This is why we need to know their last day of employment!

For the next 90 days after they leave:

If they have already used up their allowance YTD when they leave, they'll still have access to their own portal, but your reports will continue to show they're owed $0 since they have no more allowance.

Still not sure where to start? Check out our Admin Resource Center for more resources and support.