You can cancel your company HRA subscription at any time.
Log in to the member portal, and be sure you're viewing the company profile by clicking your name in the top right-hand corner and ensuring the company name is in bold at the top. From there, go to Settings>Plan & Billing.
If you cannot find the cancellation option in the portal
Some accounts do not display a self-service cancellation option under Settings → Plan & Billing. If it is not visible, contact Customer Experience to request cancellation:
Email support@takecommandhealth.com with subject: 'HRA Cancellation Request'.
Include your company name, your desired cancellation effective date (end of a specific month), and whether you need the plan to remain active through a particular date.
CX will process the cancellation and confirm the effective date and any final steps.
Do not attempt to cancel through Stripe. The Stripe portal manages billing and payment methods only — it does not terminate your HRA plan. Canceling in Stripe does not end your subscription.
What to do before canceling
Before submitting your cancellation:
Download all reimbursement reports and statements from the Admin Portal — access is removed after cancellation and cannot be restored.
Process any outstanding reimbursements for employees through your last plan month.
Download compliance documents (PCORI estimates, plan documents) you may need after access closes.
Confirm with any active employees that their individual health insurance will not be automatically canceled — ending the HRA does not cancel their individual policies with carriers.
Cancellation timing and billing
Your plan remains active through the end of the month you select. If you need cancellation to take effect on a specific future date (for example, July 31 while group benefits start August 1), specify that date in your cancellation request so CX can set the correct end date rather than defaulting to the current month-end.
If you were charged after your requested cancellation effective date, contact Customer Experience with the charge date and amount and include 'Billing review request' in the subject. Include any email confirmation of your cancellation to support the review.