Why was my expense claim declined?

I submitted a claim for medical expense reimbursement but it was declined. Why?

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Written by Support
Updated over a week ago

If you have a medical expense claim that was declined, you can find more details by clicking into the claim itself to see an explanation for why the claim was declined. All information from our compliance team concerning why the claim was declined will be available in your member portal, so before reading on, you should check there first! You will see a reason in the red alert box for why it was declined and if we need additional information from you to re-submit it. Here is how to find that information:

There are a few common reasons that medical expense claims are declined for reimbursement through QSEHRA and ICHRA:

  1. The expense claim was submitted for your monthly insurance premium, rather than a one-time medical expense. You do not need to submit an expense claim for your monthly premium. Once we have approved it through your onboarding process, we will have your premium amount set in our system, and we will apply that amount automatically to your reimbursement amount in your employer's monthly report. 

  2. The date of service for your expense was before the HRA start date. According to the IRS, a medical expense can only reimbursed if the date of service happened after the start of the HRA, rather than the date of the invoice.

  3. The expense is not eligible for reimbursement, according to IRS publication 502. The IRS has some guidelines on expenses that can and cannot be reimbursed through your HRA. Find out more here.

  4. The expense is from the previous calendar year, and we are over 90 days into the new calendar year. According to IRS regulations, employees have up to 90 days after the beginning of a new calendar/plan year to submit claims from the previous calendar/plan year. 

  5. Your document did not upload. There may not be a document there for our compliance team to review!

  6. Your document is missing the date of service. The document does not show the date of service. According to IRS guidance, claims are eligible based on the date of service rather than the date billed or date paid.

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