An employee may show $0 or no reimbursement amount on your roster when they have not yet submitted eligible claims, have not completed onboarding (including proof of coverage review), are in a non-participating status, or have already been included in a prior reimbursement statement for the selected time period.
Why is an employee showing no reimbursement amount?
An employee will show $0 or no reimbursement amount when there is nothing currently owed to them for the selected reporting period.
This typically happens for one of the following reasons:
1. The employee has not completed onboarding
If onboarding is not complete, reimbursements cannot be processed.
This includes situations where:
The employee has not logged in
Proof of Coverage has not been submitted
Submitted documentation is still under review
In these cases, the employee’s HRA status may show as:
No Proof of Coverage
Reviewing Coverage
Until onboarding is complete, no reimbursement amount will appear.
2. The employee has not submitted any eligible claims
Employees must submit reimbursement requests—coverage alone does not trigger payment.
An employee may show $0 if:
They have submitted proof of coverage but no reimbursement claims
They have not entered any premium or medical expense claims
Their recurring premium claim has not been created or activated
Claims must exist before reimbursement amounts appear in reports.
3. The reimbursement was already included in a prior statement
Reimbursement statements are time-bound and only reflect activity for a specific period.
An employee may show $0 if:
Their reimbursement was already paid in a previous statement
Their recurring premium was processed earlier in the month
The selected report range does not include their activity
Each statement is a snapshot, not a full year-to-date summary.
4. The employee is not currently participating
Employees who are not actively enrolled in the HRA will not show reimbursement amounts.
This includes:
Employees who waived coverage
Employees marked as not participating
Employees who are not eligible for the selected benefit period
Non-participating employees will show $0 by design.
5. The employee is ineligible or not active in the HRA
In some cases, the employee may be excluded from reimbursement due to eligibility status.
Examples include:
Ineligible owner classification
Terminated employees
Employees not assigned to an active benefit class
Employees outside the current plan year
These employees will not generate reimbursement amounts.
How can I verify what is happening for an employee?
To troubleshoot an employee showing $0:
Go to the Employee Roster
Check their HRA Status:
Active → eligible for reimbursement processing
No Proof of Coverage → onboarding incomplete
Not Participating → waived coverage
Reviewing Coverage → pending approval
Ineligible Owner → excluded from benefits
Click into the employee record
Review submitted claims and reimbursement history
Cross-check with the Reimbursement Summary Report for the correct date range
Why does onboarding status matter for reimbursement?
Reimbursements cannot be processed until:
Proof of Coverage is submitted
Coverage is reviewed and approved
The employee is marked Active
Without this step, the system will not generate reimbursement amounts.
Why might a valid employee still show $0?
Even active employees may show $0 when:
They have a $0 claim balance for the selected month
Their allowance has not been used yet
Their reimbursement is scheduled for a future statement cycle
Their premium has not been set up as a recurring claim
This is normal in early onboarding or low-claim months.